ServiceNow Solutions Architect

Milestone Technologies, Inc.; Mexico; On-site; PHP 7,299,000 - 10,341,000; Full time

Job summary

Milestone Technologies, Inc. is seeking a ServiceNow Solution Architect to lead end-to-end implementations across multiple applications.

You will translate complex business needs into scalable architectures, ensure alignment with best practices, and guide project delivery with senior technical oversight. The role requires 10 years of platform experience, 6+ years in service-now solution design, and proven leadership of enterprise deployments.

Qualifications

• 10 years of experience across the ServiceNow platform
• 6+ years of solution design and delivery on Enterprise deployments
• Experience leading multiple enterprise-level ServiceNow implementations

Responsibilities

• Oversees the full lifecycle of ServiceNow projects, from discovery and requirements gathering to design, build, testing, deployment, and post-implementation support
• Collaborate with clients to assess current state processes and tools, identify options, define requirements, determine integration needs, and develop architecture and implementation plans
• Lead and conduct requirements, scoping, and design workshops, ensuring thorough documentation of requirements
• Provide expert-level support and mentoring to the Milestone Technologies implementation team
• Deliver hands-on configuration, development, and integration services as a senior technical member of the team

Skills

ServiceNow Architecture

CIS-CSM

CIS-HRSD

CIS-SAM

CIS-SPM

CIS-Discovery

REST/SOAP Integrations

Leadership

Workshops Facilitation

Tools

ServiceNow platform

REST APIs

Flow Designer

CMDB

Discovery

Job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Our ServiceNow Solution Architect leads implementation projects for our clients. This consulting role acts as a trusted advisor and technical leader, guiding organizations through the design, configuration, and deployment of ServiceNow solutions. This person translates business needs into scalable architectures, ensures alignment with best practices, and oversees the delivery of end-to-end ServiceNow implementations across multiple ServiceNow application areas, exhibiting architect-level expertise across the ServiceNow platform.

Responsibilities

• Oversees the full lifecycle of ServiceNow projects, from discovery and requirements gathering to design, build, testing, deployment, and post-implementation support
• Collaborate with clients to assess current state processes and tools, identify ServiceNow platform solution options, define requirements, determine integration needs, and develop comprehensive architecture and implementation plans for broad-scope and complex projects
• Lead and conduct requirements, scoping, and design workshops, ensuring thorough documentation of requirements
• Provide expert-level support and technical mentoring to the Milestone Technologies implementation team
• Deliver hands-on configuration, development, and integration services as a senior technical member of the team, ensuring delivery assurance for all project deliverables

Solution Architecture

• Defines and documents scalable ServiceNow architectures, ensuring alignment with client requirements, industry best practices, and ServiceNow’s platform capabilities
• Work with Milestone Technologies business development and leadership teams to scope new project opportunities and contribute to proposal development
• Maintain a deep and comprehensive knowledge of ServiceNow's capabilities and constraints
• Stay informed about industry trends, competitors, third-party solutions, and integrations

Qualifications

Experience: 10 years of experience across the platform. 6+ years of ServiceNow solution design and delivery. Proven experience leading multiple enterprise‑level ServiceNow implementations

Technical Expertise

• Strong knowledge of ServiceNow architecture, including CSDM (Common Service Data Model), Flow Designer, Integrations (REST/SOAP), and Service Portal
• Experience with IT workflows (Incident, Problem, Change, Request, CMDB, Discovery, Asset, HRSD, etc.)

Certifications

• CSA
• CAD
• CIS-Data Foundations (CMDB/CSDM)
• CIS-ITSM

Must have a combination of multiple CIS

• CIS-CSM
• CIS-HRSD
• CIS-SAM / CIS-HAM
• CIS-SPM
• CIS-Discovery /CIS-Service Mapping/CIS Event Management
• CIS-SIR/CIS-VR/CIS-RC/CIS-TPRM

Preferred Certifications

• ServiceNow Certified Technical Architect (CTA)

Consulting Skills

• Excellent communication and presentation skills with the ability to engage senior stakeholders
• Strong problem‑solving, facilitation, and client management capabilities
• Ability to lead workshops, drive consensus, and deliver clear architectural documentation

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job‑related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for us employees but also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self‑expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.