IT Desktop Support Specialist – Remote & On-Site

Strategic Networks, Inc.; Santa Rosa; On-site; PHP 240,000 - 420,000; Full time

Job summary

Strategic Networks, Inc. is seeking an IT Support specialist to handle incident and request management for all end user devices, both Windows and non-Windows environments.

You will assist remote users with on-site repairs, support hardware/software and LAN components, and ensure timely ticket resolutions. The role involves configuring systems as needed, establishing SLAs, and monitoring office equipment to maintain smooth operations.

Qualifications

• Provide incident and request management support for all end user devices.
• Experience in Windows and non-Windows operating environments.
• Assist remote users with on-site repair and troubleshooting solutions.
• Support end users with hardware, software, applications, LAN components and peripherals.
• Determine and implement system reconfigurations as needed.
• Establish end user service level agreements.
• Conduct on-site analysis and resolution of desktop problems.
• Supervise complaint ticketing system and ensure timely resolution of work orders.
• Provide user support via remote access tools.
• Update ticketing tools with status information promptly.
• Analyze completed requests to identify improvements and compliance issues.
• Monitor and repair IT/office equipment to ensure smooth software operation.

Responsibilities

• Provide incident and request management for end user devices.
• Support hardware and software, including LAN components and peripherals.
• Coordinate on-site and remote resolutions for desktop issues.
• Monitor and maintain status updates in ticketing systems.

Skills

End user support

Windows OS

Non-Windows OS

Remote support

Ticketing systems

Tools

Ticketing system

Job description

Strategic Networks, Inc. is seeking an IT Support specialist to handle incident and request management for all end user devices, both Windows and non-Windows environments.

You will assist remote users with on-site repairs, support hardware/software and LAN components, and ensure timely ticket resolutions. The role involves configuring systems as needed, establishing SLAs, and monitoring office equipment to maintain smooth operations.