IT Desktop Support Specialist — Remote & On-Site

Strategic Networks, Inc.

Biñan

On-site

PHP 210,000 - 270,000

Full time

2 days ago

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Job summary

Strategic Networks, Inc. is seeking an IT support specialist to provide incident and request management for end-user devices (Desktop, Laptop, Monitor, VPN, Printers, Scanner). You will support Windows and non-Windows environments and perform on-site repairs for remote users.

You will assist with hardware/software support, LAN components, and peripherals to keep systems running smoothly. You will supervise the ticketing system, provide timely status updates, and analyze incidents to drive

Qualifications

Provide incident and request management support to all end user devices.
Experience in Windows & non-Windows Operating environment.
Recommend and apply solutions, including on-site repair for remote users.
Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
Determine and execute system reconfiguration needs.
Establish end user service level agreements.
Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
Supervise complaint ticketing system and follow timely resolution of all work orders.
Demonstrated ability to provide user support by means of remote access tools.
Provide status update to the ticketing tools in a timely manner.
Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.

Responsibilities

Provide incident and request management support to all end user devices.
Experience in Windows & non-Windows Operating environment.
Recommend and apply solutions, including on-site repair for remote users.
Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
Determine and execute system reconfiguration needs.
Establish end user service level agreements.
Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
Supervise complaint ticketing system and follow timely resolution of all work orders.
Demonstrated ability to provide user support by means of remote access tools.
Provide status update to the ticketing tools in a timely manner.
Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.