IT Desktop Support (Laguna)

Strategic Networks, Inc.; Biñan; On-site; PHP 210,000 - 270,000; Full time

Job summary

Strategic Networks, Inc. is seeking an IT support specialist to provide incident and request management for end-user devices (Desktop, Laptop, Monitor, VPN, Printers, Scanner). You will support Windows and non-Windows environments and perform on-site repairs for remote users.

You will assist with hardware/software support, LAN components, and peripherals to keep systems running smoothly. You will supervise the ticketing system, provide timely status updates, and analyze incidents to drive

Qualifications

• Provide incident and request management support to all end user devices.
• Experience in Windows & non-Windows Operating environment.
• Recommend and apply solutions, including on-site repair for remote users.
• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
• Determine and execute system reconfiguration needs.
• Establish end user service level agreements.
• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
• Supervise complaint ticketing system and follow timely resolution of all work orders.
• Demonstrated ability to provide user support by means of remote access tools.
• Provide status update to the ticketing tools in a timely manner.
• Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
• Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.

Responsibilities

• Provide incident and request management support to all end user devices.
• Experience in Windows & non-Windows Operating environment.
• Recommend and apply solutions, including on-site repair for remote users.
• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
• Determine and execute system reconfiguration needs.
• Establish end user service level agreements.
• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
• Supervise complaint ticketing system and follow timely resolution of all work orders.
• Demonstrated ability to provide user support by means of remote access tools.
• Provide status update to the ticketing tools in a timely manner.
• Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
• Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.

Skills

End-user support

Windows and non-Windows environments

On-site repair

Hardware and software support

SLA establishment

Ticketing system management

Remote access support

Incident management

Device diagnostics

IT equipment maintenance

Tools

Remote access tools

Job description

• Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).

• Experience in Windows & non-Windows Operating environment

• Recommend and apply solutions, including on-site repair for remote users

• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.

• Determine and execute system reconfiguration needs.

• Establish end user service level agreements.

• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.

• Supervise complaint ticketing system and follow timely resolution of all work orders.

• Demonstrated ability to provide user support by means of remote access tools.

• Provide status update to the ticketing tools in a timely manner.

• Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.

• Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.