IT Support Specialist – End-User & Remote Help

Strategic Networks, Inc.

Isabela

On-site

PHP 300,000 - 540,000

Full time

14 days+

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Job summary

Strategic Networks, Inc. is seeking an IT Helpdesk/Support professional to provide incident and request management support for end-user devices across desktop, laptop, monitor, VPN, printers, and scanners.

You will diagnose hardware and software issues, apply solutions, and perform on-site repairs for remote users as needed. You will also supervise ticketing workflows, maintain SLA-driven response times, and collaborate with project leads to improve processes and overall customer experience.

Qualifications

Experience in Windows & non-Windows operating environments.
Provide incident and request management support to end user devices.
On-site repair for remote users when needed.
Handle hardware, software, and peripheral support for end users.

Responsibilities

Provide incident and request management support for end user devices (desktop, laptop, monitor, VPN, printers, scanner).
Manage and resolve tickets ensuring timely updates in the ticketing tools.
Collaborate with stakeholders to identify process improvements and compliance issues.
Monitor and repair IT/office equipment and ensure software systems run smoothly.
Test products and provide input on quality and requirements with project leads.