Consultant Workplace Operations

Henkel Asia Pacific Service Centre; Makati; Hybrid; PHP 1,339,000 - 2,009,000; Full time

Benefits offered by this job

Hybrid work

Top employer awards

Wellbeing programs

HMO health coverage

Provident Fund

Employee Share Plan

Job summary

Henkel Asia Pacific Service Centre in the Philippines seeks an experienced Workplace Operations leader to oversee end-user computing, IT service management, and digital workplace initiatives across a global environment.

You will drive standardization, monitoring, analytics, and automation using Microsoft 365, Intune, SCCM/MECM, Power BI, and ServiceNow, ensuring security, compliance, and excellent employee experience.

Qualifications

• Bachelor’s degree in IT, CS, Engineering, or related field.
• 7+ years in Workplace Operations, End-User Computing, or ITSM; global experience.
• Strong knowledge of Digital Workplace and End-User Computing, incl. Microsoft 365.
• Hands-on Endpoint Management (Intune, SCCM/MECM); lifecycle and deployment experience.
• Experience with DEX platforms, monitoring tools, and analytics.
• ITIL Foundation preferred; ServiceNow experience; incident/problem/service request process.

Responsibilities

• Lead evaluation, standardization, and lifecycle management of workplace tech and services.
• Develop monitoring, analytics, dashboards, and DEX capabilities; drive data-based decisions.
• Drive service optimization, automation, and cross-functional collaboration for efficiency.
• Partner with stakeholders, cybersecurity, vendors, and providers to ensure security and usability.
• Manage provider performance and foster stakeholder relationships to achieve outcomes.

Skills

ITIL Foundation

End-User Computing

Microsoft Intune

SCCM/MECM

Power BI

Power Automate

Digital Workplace

IT Service Management

Vendors & Stakeholders

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field

Tools

Microsoft 365

ServiceNow

Power BI

Job description

What you´ll do

• Lead the evaluation, standardization, and lifecycle management of workplace technologies and services to ensure alignment with business requirements, company standards, and strategic objectives; Support technology innovation and continuous improvement initiatives across the digital workplace environment
• Develop and enhance monitoring, analytics, reporting, dashboarding, and Digital Employee Experience (DEX) capabilities; Leverage operational and endpoint insights to drive data-based decisions and improve service transparency
• Drive service optimization, automation opportunities, and operational excellence by identifying trends, issues, and improvement opportunities; Collaborate with cross-functional teams to enhance user experience, service quality, and overall efficiency
• Partner with business stakeholders, cybersecurity teams, vendors, and service providers to ensure workplace solutions meet usability, security, compliance, and productivity requirements; Act as a trusted advisor representing the needs of employees and end users
• Manage provider and partner performance, ensuring effective service delivery and continuous operational improvements; Foster strong stakeholder relationships to drive service excellence and achieve business outcome

What makes you a good fit

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field
• Minimum of seven (7) years of experience in Workplace Operations, End-User Computing, or IT Service Management; Proven experience supporting enterprise workplace technologies and driving service improvements in a global environment
• Strong knowledge of Digital Workplace and End-User Computing technologies, including Microsoft 365 services and workplace collaboration tools; Capable of enabling seamless user experiences while supporting productivity, security, and compliance requirements
• Hands-on experience with Endpoint Management solutions such as Microsoft Intune and SCCM/MECM; Skilled in device lifecycle management, software deployment, policy administration, and endpoint performance optimization.
• Experience with Digital Employee Experience (DEX) platforms, monitoring tools, and analytics; Ability to leverage endpoint and operational insights to identify trends, improve employee experience, and drive data-driven decisions
• Knowledge of IT Service Management (ITIL Foundation preferred), ServiceNow, and workflow management; Experienced in incident, problem, and service request processes, with a focus on service quality and continual improvement.
• Strong analytical and reporting capabilities, including Business Intelligence tools such as Power BI; Able to create dashboards, KPI reports, and actionable insights to support operational performance and strategic decision-making.
• Experience in process optimization, automation, and continuous improvement initiatives using tools such as Power Automate; Proven ability to streamline workflows, reduce manual effort, and improve operational efficiency across workplace services
• Excellent stakeholder, vendor, and service provider management skills; Effective at building partnerships, managing service performance, and aligning technology solutions with business and employee needs
• Strong communication, problem-solving, and project coordination skills; Capable of collaborating across cross-functional teams, influencing stakeholders, and driving successful workplace technology initiatives from concept to implementation

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• HMO healthcare coverage plan
• Provident Fund
• Group Life and Personal Accident Insurance

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

JOB ID:26102031

Job Locations:Philippines

Application Deadline:As long as the vacancy is listed on our Career Site, we are happy to receive your application