IT Client Services Manager (CSM)

IBM; Quezon City; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

IBM Philippines is seeking an IT Client Services Manager to lead end-to-end technology delivery and client relationships. You will be the single point of contact for PMO-related activities, infrastructure, third-party services, and IBM delivery teams to ensure contractual success.

You will support business solutions, respond to client IT requirements, oversee costs and schedule, and help identify growth opportunities within the contract, contributing to overall profitability.

Qualifications

• Bachelor's degree required.
• Experience in IT services or consulting preferred.
• Strong stakeholder management and communication skills.

Responsibilities

• Serve as the single point of contact for end-to-end technology delivery.
• Coordinate with PMO, clients, and IBM delivery teams to meet contract deliverables.
• Support development and delivery of technical solutions and services.
• Monitor cost, schedule, and service levels to ensure contract profitability.

Skills

Client relationship management

IT service delivery

PMO coordination

Contract profitability tracking

Education

Bachelor's Degree

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

IT Client Services Managers are account focused and assigned within a squad and will manage standard to medium complexity deals, usually from one /two delivery centres. They may also have additional accountability for regional IT Client Service Advisory assigned to support the contract

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

The single point of contact on end-to-end technology for the PMO: Assets, Infrastructure, Third Party Services, other IBM technology delivery organizations, and the Client.
Manages relationships between the Project Office, Clients, Internal IBM BPO IT Delivery and 3rd party IT Delivery organizations.
Directly supports the Business DPE through a dotted line relationship.
Supports development, implementation, and delivery of technical solutions with the business solutions.
Responds to client IT requirements as specified in the contract or Statement of Work (SOW), or through the PMO contract change control process.
Oversees and verifies contractual IT cost.
Manages schedule, and service or product deliverables as they relate to the IT delivery organization.
Manages matrix of IBM IT services, drives client and 3rd Party IT resources to deliver IT services and solutions to meet the end to end client business process.
Supports the Business DPE and Project Executive (PE) in identifying growth opportunities and CTO (Cost Take Out) opportunities resulting in contract profitability and improved profitability.
Owns quality of IT service provided by the IT delivery organization and responsible for tracking and reporting on service level performance.
Participates and provides input into Client's strategy and planning in support of the PMO.
Directs and assists teams to develop program, project, product, and business strategies, and implement resulting solutions to meet contract deliverables