566460BR Order to Cash Subject Matter Expert

half the sky; Quezon City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading technology company is seeking an Order to Cash Subject Matter Expert in Quezon City, Philippines. This position is responsible for managing client relationships and ensuring satisfaction through effective delivery of solutions. The role requires oversight of project implementations and active engagement with cross-functional teams. Applicants should have professional knowledge of business operations and the ability to coordinate resources effectively to meet client needs and contract deliverables.

Qualifications

• Professional knowledge of function and business unit operations.
• Understanding of organizational resources and priorities.

Responsibilities

• Ensure client needs are satisfied by managing partnerships.
• Build client satisfaction through development and delivery of solutions.
• Coordinate resources to deliver services effectively.
• Track and report on service level performance.

Job description

566460BR Order to Cash Subject Matter Expert

About the job 566460BR Order to Cash Subject Matter Expert

Introduction

At IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team, you will have the unique opportunity to be a part of driving IBMs ongoing transformation as a company that continuously innovates and leads the market.

Your Role and Responsibilities

This role ensures client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction.

They build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW).

They work with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations with regard to assigned IBM team operations.

They provide account leadership to the service delivery team and direct teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables.

They manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization.

They manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization.

They support the Project Executive (PE) in identifying growth opportunities and contract profitability.

They own quality for service provided by the delivery organization and are responsible for tracking and reporting on service level performance. Project Management methodologies, emerging technologies and technical solutions pertaining to client needs should be areas of expertise. The employee Influences the functional strategy.

Impact on Business/Scope

Accountable for projects or programs involving multi- functional, country-wide or regional teams. Responsible for overall functional program success. Activities are subject to business measurements, impact customer satisfaction, and impact functional, business unit, or country costs or expenses.

Required Technical and Professional Expertise

Professional knowledge of function, business unit or country operations. Understand organizational resources, priorities, needs and policies.

Preferred Technical and Professional Expertise

Please see Job Description.