IT Business Analyst

Level Up Talent Solutions; Taguig; Hybrid; PHP 580,000 - 815,000; Full time

Job summary

Level Up Talent Solutions is seeking a Lean-Pro IT Business Analyst to support IT, digital transformation, and business process improvement across U.S. healthcare operations. You will gather requirements, analyze processes, and translate business needs into practical solutions.

The ideal candidate has 5+ years of IT experience, including 2+ years in U.S. healthcare, and excels at coordinating stakeholders and presenting to clients, executives, and technical teams within Agile or Waterfall

Qualifications

• Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, or a related field.
• 5+ years IT experience with 2+ years in U.S. healthcare (CPO/BPO, payer, provider, health tech).
• Experience with Agile and Waterfall methodologies.
• Strong cross-functional coordination and stakeholder management.
• Willingness to work in a hybrid setup with shifting schedules.

Responsibilities

• Gather, analyze, and document business requirements, process workflows, and acceptance criteria for IT and improvement projects.
• Assess existing processes, identify gaps, and recommend opportunities for digital transformation and automation.
• Coordinate with business stakeholders and technical teams to align proposed solutions with operational needs.
• Support solution validation, user acceptance testing, and implementation activities within Agile or Waterfall projects.
• Prepare presentations, reports, and process documentation to communicate findings, recommendations, and project updates.

Skills

Stakeholder coordination

Agile methodologies

Waterfall methodologies

Presentation skills

Client communication

Cross-functional collaboration

Education

IT/CS/Engineering degree

Job description

Fort Bonifacio, Philippines

At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued.

We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a team.

When you join Level Up Talent Solutions , you are not just filling a position. You are becoming part of a community that values clear communication, consistency, and mutual respect. We work closely with you to understand your strengths, your experience, and the type of work environment where you can thrive.

We support our talents through structured onboarding, ongoing guidance, and realistic expectations. You will always know what success looks like and who to turn to when you need support. We believe that when talents feel aligned and empowered, everyone succeeds.

At Level Up Talent Solutions, growth is not only about skills. It is about confidence, stability, and building a career you can be proud of.

We are here to help you level up.

Job Description

Job Title: IT Business Analyst

Company: Level Up Talent Solutions

Salary Package: PHP 52,000–73,000

Work Set-up: Hybrid, onsite reporting as needed at the nearest Shearwater Health Philippines site in any of the following locations: Cebu, Manila, Pampanga, or Davao

Account Type: Non-Voice

Work Schedule: Flexible shifting schedule, including weekends, night shifts, and holidays as business needs require

Job Overview

Level Up Talent Solutions is looking for a Lean-Pro IT Business Analyst to support IT, digital transformation, and business process improvement projects within U.S. healthcare operations.

This role is responsible for gathering business requirements, analyzing processes, and working with stakeholders and technical teams to translate business needs into practical solutions.

The ideal candidate has at least 5 years of relevant IT experience, including 2+ years in U.S. healthcare. They should be skilled in stakeholder coordination, Agile and Waterfall methodologies, and presenting complex information clearly to clients, executives, and technical audiences.

Responsibilities

• Gather, analyze, and document business requirements, process workflows, and acceptance criteria for IT and improvement projects.
• Assess existing processes, identify gaps, and recommend opportunities for digital transformation and automation.
• Coordinate with business stakeholders and technical teams to align proposed solutions with operational needs.
• Support solution validation, user acceptance testing, and implementation activities within Agile or Waterfall projects.
• Prepare presentations, reports, and process documentation to communicate findings, recommendations, and project updates.

Qualifications

• Bachelor’s or Master’s degree in Information Technology, Computer Science, Engineering, or a related field.
• At least 5 years of relevant IT experience , including 2+ years in U.S. healthcare within CPO/BPO, payer, provider, or health tech environments.
• Experience supporting IT, digital transformation, or business process improvement projects using Agile and Waterfall methodologies.
• Strong cross-functional coordination and stakeholder management skills, with excellent storytelling and presentation skills for client, executive, and technical audiences.
• Willingness to work in a hybrid arrangement and accommodate shifting schedules, including weekends, night shifts, and holidays as required.

Nice to Have

• PMP, PRINCE2, Agile/Scrum, ITIL, or Lean Six Sigma certifications.
• Familiarity with turning AI/ML and agentic systems into usable products for healthcare operations.
• Experience in data analytics and reporting, change management, or process automation.

Requirements

Required:

• Graduate or Master’s Degree with 5 years in Inforamtion technology, Computer science Engineering with at least 2+ years in US healthcare (CPO/BPO, payer, provider, or health tech).
• Experience working on IT, digital transformation, or business process improvement projects.
• Experience in Agile and Waterfall methodologies.
• Exposure to cross-functional and stakeholder management activities.
• Excellent storytelling and presentation skills; ability to engage clients, executives, and technical audiences.

Preferred:

• PMP, PRINCE2, Agile / Scrum Certifications, ITIL and Lean Six Sigma.
• Familiarity with productizing AI/ML and agentic systems in healthcare operations.
• Data analytics and reporting experience.