IT Business Analyst

ING Hubs B.V. Philippine Branch; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

ING Hubs Philippines is seeking an IT Business Analyst to bridge business needs and IT delivery within the Trade department of Wholesale Banking Tech. You will translate requirements into functional designs, align roadmaps with squads, and support product owners and DevOps teams in refining features.

You will work across global teams, applying agile principles and DevOps practices to ensure end-to-end delivery and ongoing support of IT solutions for working capital and trade finance processes.

Qualifications

• 5+ years bridging business and IT in banking environments.
• Experience with requirements elicitation and functional design.
• Knowledge of working capital solutions and trade finance.
• Experience working in agile environments.

Responsibilities

• Translate business requirements into IT features and roadmaps for squads.
• Define and align feature designs and dependencies across teams.
• Slice epics into user stories so squads can refine concrete work items.
• Verify that delivered IT solutions meet the defined requirements and acceptance criteria.

Skills

Requirements elicitation

Functional design

User story slicing

Agile working

Stakeholder communication

Education

Bachelor’s degree

Job description

Background on what ING is about ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same. At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them. ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment.

Job Overview

As a business analyst you will be a key player in the cooperation between Business Stakeholders, Product Owners, Customer Journey Experts, other Business Analysts, Solution Architects, and DevOps Engineers. Your holistic view as well as your knowledge of both Working Capital Solutions and Trade Finance Business and IT are crucial in the gathering and translation of business requirements into high quality functional designs, support for Product Owners and Squads during refinement, and validating solutions. Post-implementation, you will provide ongoing support, guaranteeing the quality of our IT solutions.

The team

You will be part of the Trade department withing Wholesale Banking Tech, Transaction Services. You will collaborate with multiple teams spread across domains in Philippines, Singapore, India, Bulgaria, The Netherlands, Turkey and more. We follow a Scrum Agile development process and strongly believe in the DevOps approach to deliver better software faster. We work with the latest technologies, tools, and frameworks, which means that you work in a dynamic environment in which you are continuously learning. If you have bright ideas, they will be valued and supported by both your peers and your management.

Key Responsibilities

As an IT BA you are part of the ING Tech community and a key player in the cooperation between Business, Architecture, and IT stakeholders. In this triangle you create insight, overview and structure in a complex IT and Business landscape to help guide the way for our squads. Your driver is to make complex changes happen within and across teams and departments. Your holistic view as well as your knowledge of both Business and IT and the ability to align stakeholders are crucial in the translation of requirements to functional feature designs. You define and align feature designs and roadmaps between squads and other parts of the organization and thoroughly manage functional dependencies. As an IT Business Analyst, you create a functional feature design and functional dependency roadmap and you breakdown requirements into features. From a strategic business & IT context you deliver detailed functional roadmaps. You can clearly describe the ‘as is situation’, the ‘to be situation’ and the changes that have to be made to get there, including dependencies. You can slice epics into features, so squads are able to refine their features into concrete user stories. You have an end-to-end view and describe the dependencies between the features and between the squads that will handle them. Together with the IT Integrator you address the features (and underlying user stories) to the relevant squads and support in the accurate feature definition and estimation. You clarify the definition of done together with the product lead(s). You verify if the realized IT solutions meet the requirements, translated in the feature design.

Key Capabilities/Experience

Solution Development (Translating business requirements into IT requirements) Define the ‘as is situation’, and the ‘to be situation’. Create test scenarios (both happy/unhappy flow). Define the functional/technical requirements, ensuring that both Business and IT have a clear understanding of the solution. Knowledge of banking processes and products. (It will be an edge to have a background on Working Capital Solutions and Trade Finance Business) Documentation (should be able to write): Functional design including process flows Data flows Sequence diagrams Roadmaps Very good communication skills: Competent to explain IT requirements. Social / influencing skills to operate at different levels, ranging from dev-engineers to sr. Mgmt. Level. Knows the right questions to ask when gathering information from the business.

Minimum Qualifications

At least 5 years of relevant working experience bridging the gap between business and IT. Proficient and experienced using various techniques for requirements elicitation, functional design and slicing Epics and features into user stories. A bachelor’s or post-graduate degree. Experience in working in a complex and challenging environment. Experience with an agile way of working. Knowledgeable about core banking services, working capital solutions and trade finance.

We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow.