IT BPO Production Team Lead - Flexible Hours & Bonuses

J-K Network Services; Taguig; On-site; PHP 390,600 - 558,000; Full time

Benefits offered by this job

Performance Bonus

Flexible working arrangements

HMO and Life Insurance

Maternity leave

Vacation leave

Job summary

J-K Network Services is seeking a Team Lead in Metro Manila to manage daily operations, support agents, and ensure excellent customer service. Ideal candidates are Filipino or Thai nationals currently residing outside the Philippines, with a high school diploma or undergraduate education. Experience in customer service and team management is desirable. The role includes shifting schedules and offers benefits like HMO and life insurance.

Qualifications

• Fluent in Filipino, both written and spoken.
• Willing to work in shifting schedules.
• Experience in customer service or as a Team Lead is advantageous.

Responsibilities

• Manage the team to ensure smooth and efficient daily operations.
• Review performance dashboards and support agents.
• Resolve basic issues and escalate complex problems.
• Ensure excellent customer service by the team.
• Oversee team processes effectively.

Skills

Filipino Language proficiency

Customer service experience

Team management

Education

High school diploma or undergraduate

Job description

J-K Network Services is seeking a Team Lead in Metro Manila to manage daily operations, support agents, and ensure excellent customer service. Ideal candidates are Filipino or Thai nationals currently residing outside the Philippines, with a high school diploma or undergraduate education. Experience in customer service and team management is desirable. The role includes shifting schedules and offers benefits like HMO and life insurance.