Production Team Leader

J-K Network Services; Taguig; On-site; PHP 390,600 - 558,000; Full time

Benefits offered by this job

Performance Bonus

Flexible working arrangements

HMO and Life Insurance

Maternity leave

Vacation leave

Job summary

J-K Network Services is seeking a Team Lead in Metro Manila to manage daily operations, support agents, and ensure excellent customer service. Ideal candidates are Filipino or Thai nationals currently residing outside the Philippines, with a high school diploma or undergraduate education. Experience in customer service and team management is desirable. The role includes shifting schedules and offers benefits like HMO and life insurance.

Qualifications

• Fluent in Filipino, both written and spoken.
• Willing to work in shifting schedules.
• Experience in customer service or as a Team Lead is advantageous.

Responsibilities

• Manage the team to ensure smooth and efficient daily operations.
• Review performance dashboards and support agents.
• Resolve basic issues and escalate complex problems.
• Ensure excellent customer service by the team.
• Oversee team processes effectively.

Skills

Filipino Language proficiency

Customer service experience

Team management

Education

High school diploma or undergraduate

Job description

Job Description

Company Profile: An IT BPO company recognized as the leading global provider of comprehensive and innovative IT services that help clients adapt to the digital world.

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Schedule: Shifting

Benefits

• Good ambiance environment
• Flexible working arrangements
• HMO and Life Insurance
• Maternity leave and vacation leave

Requirements

• Filipino that can speak, read and write the Filipino Language.
• Open for Thai nationals that are currently residing outside the Philippines.
• Open for undergraduate and high school graduates.
• With at least a year of work experience in Team Lead is an advantage.
• Experience in customer service is a plus
• Willing to work within Metro Manila and shifting schedule

Responsibilities

• Manage the team to ensure smooth and efficient daily operations.
• Review performance dashboards, monitor scores, and provide support to agents based on performance parameters.
• Support agents in resolving basic issues and escalated complex problems.
• Ensure the team provides excellent customer service.
• Oversee and support the team through various processes.

Recruitment Process

• Language Assessment (written assessment and interview)