IT Associate - SM Cebu

SM Retail Inc.; Pasay; On-site; PHP 223,000 - 357,000; Full time

Job summary

SM Retail Inc. is seeking an IT Support Specialist for mall branch operations as the single point of contact for IT services.

You will ensure data integrity across store systems, including POS, bills payment, and treasury applications, and provide assistance with configuration and troubleshooting of Store Systems. You will help install and configure IT systems and devices (POS terminals, workstations, servers, CCTV), resolve tickets within SLA, and advise on hardware needs to sustain

Qualifications

• Degree holder of any computer-related course.
• At least two-year relevant work experience.
• A process improvement mindset
• Proficiency in installing and configuring CCTV systems, including cameras, cabling, and associated hardware.
• Knowledge on POS systems is an advantage.

Responsibilities

• Assists in the installation and configuration of IT systems and devices such as Point-of-sales (POS) terminal, user workstation, servers, and CCTV camera.
• Resolves tickets representing user-generated service requests or errors, within the approved Service Level Agreement (SLA).
• Provides technical assistance to the end-users to maintain productivity.
• Consults with users to determine appropriate hardware needs and makes recommendations.
• Keeps up to date on technical and soft skills advancement by attending trainings and workshops.

Skills

CCTV installation

POS knowledge

Technical support

Hardware assessment

Education

Degree in computer-related field

Job description

Directly reports to the IT Manager and is the single-point-of-contact (SPOC) for IT services in the branch. He ensures data integrity for all the mall-based and offsite stores being supported. He also provides assistance in configuring and troubleshooting of Store Systems applications especially those that concern the Point-of-Sales system, bills payment and treasury systems, and other IT-related equipment deemed necessary for the business.

Responsibilities:

• Assists in the installation and configuration of IT systems and devices such as Point-of-sales (POS) terminal, user workstation, servers, and CCTV camera.
• Resolves tickets representing user-generated service requests or errors, within the approved Service Level Agreement (SLA).
• Provides technical assistance to the end-users to maintain productivity.
• Consults with users to determine appropriate hardware needs and makes recommendations.
• Keeps up to date on technical and soft skills advancement by attending trainings and workshops.

Key Qualifications:

• Degree holder of any computer-related course.
• At least two-year relevant work experience.
• A process improvement mindset
• Proficiency in installing and configuring CCTV systems, including cameras, cabling, and associated hardware.
• Knowledge on POS systems is an advantage.

Competencies:

• Adaptability
  • Seeks clarification in times of uncertainty
  • Adjusts approach to meet the service requirements of diverse service customers
• Communication
  • Presents relevant information in a clear and concise manner, both orally and in writing.
  • Discusses issues/questions in an understandable manner to non-technical employees
• Results orientation
  • Achieves committed uptime regardless of unforeseen changes
• Customer Focus
  • Resolves incidents and service requests effectively and efficiently.
  • Monitors services provided to the users to ensure user satisfaction.
• Initiative
  • Works persistently to avoid issues that may disrupt the business.
  • Looks for ways to achieve greater results