IT Assistant

Private Advertiser; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Private Advertiser in Metro Manila seeks an IT Support Technician to maintain computers, network infrastructure, software applications, and security systems for both office staff and field operations.

You will install and troubleshoot hardware and software, manage user accounts, backups, CCTV, and GPS-related devices, and document incidents to ensure reliable technology across waste collection and administrative activities.

Qualifications

• Bachelor’s degree in IT, CS, or Information Systems or related field.
• 1–2 years IT support/helpdesk experience; fresh graduates may be considered.
• Strong knowledge of Windows OS, Office 365, hardware, and basic networking.

Responsibilities

• Provide first-level technical support for hardware, software, network, and system issues.
• Install, configure, maintain, and troubleshoot computers, printers, scanners, and mobile devices.
• Assist in maintaining LAN/Wi‑Fi networks and network devices like routers and switches.
• Create and manage user accounts, passwords, email accounts, and access permissions.
• Install and update operating systems, applications, antivirus software, and security patches.
• Maintain an inventory of computers, IT equipment, software licenses, and other assets.
• Perform regular data backups and assist with data recovery when necessary.
• Monitor CCTV systems, GPS/vehicle tracking systems, and other operational tech when applicable.
• Provide technical support to field personnel and office staff at transfer stations, warehouses, or facilities.
• Maintain documentation of IT incidents, repairs, equipment assignments, and configurations.

Skills

Problem-solving

Communication skills

Interpersonal skills

Independent work

Willingness to travel

Education

Bachelor's degree in Information Technology / Computer Science / Information Systems

Tools

Windows OS

Microsoft Office / Microsoft 365

Networking basics

Printers & hardware

CCTV systems

GPS tracking systems

Job description

About the role

Provides technical support and maintains the company's computers, network infrastructure, software applications, communication systems, and other IT equipment. The position supports both office-based employees and field operations to ensure that technology systems are reliable, secure, and available for daily waste collection, transportation, monitoring, and administrative activities.

Key responsibilities

• Provide first-level technical support to employees for hardware, software, network, and system-related issues
• Install, configure, maintain, and troubleshoot computers, laptops, printers, scanners, mobile devices, and other IT equipment
• Assist in maintaining LAN/Wi-Fi networks, internet connections, routers, switches, and other network devices
• Create and manage user accounts, passwords, email accounts, and access permissions
• Install and update operating systems, applications, antivirus software, and security patches
• Maintain an inventory of computers, IT equipment, software licenses, and other technology assets
• Perform regular data backups and assist with data recovery when necessary
• Monitor and troubleshoot CCTV systems, GPS/vehicle tracking systems, timekeeping systems, and other operational technology, when applicable
• Provide technical support to waste collection teams, drivers, supervisors, and personnel working at transfer stations, warehouses, or disposal facilities
• Maintain documentation of IT incidents, repairs, equipment assignments, and system configurations

About you

• Graduate of Information Technology, Computer Science, Information Systems, or a related course
• Preferably with 1–2 years of IT support/helpdesk experience, although fresh graduates may be considered for entry-level positions
• Knowledge of Windows operating systems, Microsoft Office/Microsoft 365, computer hardware, networking, and basic troubleshooting
• Basic knowledge of LAN, Wi-Fi, TCP/IP, routers, switches, and printers
• Familiarity with CCTV, GPS tracking, fleet management, or database systems is an advantage
• Good problem-solving and troubleshooting skills
• Good communication and interpersonal skills
• Willingness to provide support to field personnel and operational sites, including waste collection or disposal facilities
• Able to work independently and respond to urgent technical problems when necessary
• A valid driver's license may be an advantage if the position requires travel between company facilities