IT Applications Support (Tier 2)

TaskUs; Antipolo; On-site; PHP 400,000 - 600,000; Full time

Job summary

TaskUs Philippines is seeking an IT Applications Support professional (Level II) to analyze, diagnose, and resolve system issues across in-house and cloud-based applications (HCM, Financials, Recruiting, Payroll). You will collaborate with Business Analysts and Development Teams to keep applications reliable and train teammates.

You will own incident management, publish weekly reports, and document workflows while supporting a global remote team and driving service quality in a fast-paced

Qualifications

• 1-2 years of experience with .NET technology and OOP fundamentals.
• Experience with AngularJS, ReactJS, JavaScript, HTML, CSS, Bootstrap, Node.js.
• Knowledge of SQL/NoSQL databases and web frameworks.
• Experience with Git, SVN and cloud platforms (AWS a plus).
• Familiarity with Agile-SCRUM and ITIL standards.
• Experience in operations help desk or IT service management.
• Knowledge of user administration, system configuration, and SQL scripting.
• Strong analytical, debugging, and communication skills; able to work remotely in a global team.
• Can start ASAP or within 30 days.

Responsibilities

• Support & Troubleshooting: Serve as the single point of contact for employees regarding corporate application issues; troubleshoot in-house and cloud-based apps.
• Incident Management: Own user issues, coordinate resolutions, track progress, and communicate status updates.
• Training & Documentation: Provide user training and publish documentation to assist employees.
• Reporting: Generate weekly status reports outlining issue trends and support activities.

Skills

.NET

OOP

UI Technologies

JavaScript

HTML/CSS

SQL/NoSQL

Git/SVN

AWS

Agile-SCRUM

ITIL

Service desk

Education

Bachelor's degree in engineering/CS

Tools

Git

SVN

AWS

SQL scripting

HTML/CSS/JS

Job description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

What can you expect in an IT Applications Support role with TaskUs:

The IT Applications Support professional acts as Level II support, performing analysis, diagnosis, and resolution of system-related problems. This role involves collaborating with Business Analysts and Development Teams to maintain application reliability, training corporate application team members, and driving support efficiency and quality assurance across global sites.

Key Responsibilities:

• Support & Troubleshooting: Serve as the single point of contact for employees regarding corporate application issues. Troubleshoot and triage in-house and cloud-based applications (e.g., HCM, Financials, Recruiting, Payroll).
• Incident Management: Own user issues, coordinate resolutions, track progress, and communicate status updates in a timely manner. Adhere to service management principles to maintain high-quality customer service.
• Training & Documentation: Provide user training on corporate applications, support minor enhancements, and publish documentation to assist employees.
• Reporting: Generate weekly status reports outlining issue trends and support activities.

Required Qualifications:

• Development & Coding: 1-2 years of experience with .NET technology. Solid understanding of object-oriented programming (OOP) and coding principles.
• UI Technologies: Familiarity with modern UI tech stacks (including AngularJS, ReactJS, JavaScript, HTML, CSS, Bootstrap, and Node.js).
• Databases & Frameworks: Knowledge of SQL/NoSQL databases and popular web application frameworks.
• Tools & Platforms: Experience with code versioning systems (Git, SVN) and cloud infrastructure platforms (AWS is an advantage).
• Methodologies: Understanding of Agile-SCRUM frameworks and ITIL standards for operational environments.
• Experience: Previous experience in operations help desk, service desk support, or IT service management.
• Administration: Functional knowledge of user administration, system configuration, and SQL scripting.
• Skills: Exceptional analytical, debugging, problem-solving, and communication skills. Ability to work independently and collaboratively in a remote, global team environment.
• Can start ASAP or within 30 days.

Education / Certifications:

• Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.