IT Applications Support – Level II (Global Team)

TaskUs; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

TaskUs, a global provider of outsourced digital services, seeks an IT Applications Support professional in the Philippines. You will act as Level II support, analyzing and resolving system-related problems while collaborating with Business Analysts and Development Teams to maintain application reliability.

Responsibilities include troubleshooting in-house and cloud-based applications (HCM, Financials, Recruiting, Payroll), incident management, user training, and documentation.

Qualifications

• 1–2 years of .NET development and coding knowledge.
• Familiarity with UI stacks (AngularJS, ReactJS, JavaScript, HTML/CSS).
• Experience with SQL/NoSQL databases and web frameworks.
• Experience with Git/SVN and cloud platforms; AWS is a plus.
• Understanding of Agile-SCRUM and ITIL in operations environments.
• Experience in operations help desk or service desk support.
• Strong analytical, debugging, and communication skills; able to work remotely in a global team.
• Available to start ASAP or within 30 days.

Responsibilities

• Serve as Level II support for corporate applications and troubleshoot issues.
• Triage in-house and cloud-based applications (HCM, Financials, Recruiting, Payroll).
• Own incident management: coordinate resolutions and communicate status updates.
• Provide user training and publish documentation for corporate applications.
• Generate weekly status reports on issue trends and activities.

Skills

.NET

UI Technologies

SQL/NoSQL

Git/SVN

AWS

Agile-SCRUM

ITIL

Communication

Analytical

Remote teamwork

Education

Bachelor's/College Degree in Engineering (CS/IT)

Tools

Git

SVN

AWS

Job description

TaskUs, a global provider of outsourced digital services, seeks an IT Applications Support professional in the Philippines. You will act as Level II support, analyzing and resolving system-related problems while collaborating with Business Analysts and Development Teams to maintain application reliability.

Responsibilities include troubleshooting in-house and cloud-based applications (HCM, Financials, Recruiting, Payroll), incident management, user training, and documentation.