IT Application Support - Corporate Banking

Good Job Creations (Singapore) Pte Ltd; Santo Niño 1st; On-site; PHP 2,451,000 - 3,676,000; Full time

Job summary

Good Job Creations (Singapore) Pte Ltd is seeking an L2 IT Support professional to provide responsive technical and non-technical support to users across the Singapore branch. You will manage incidents, communicate impact and root cause, and collaborate with L3 teams and vendors to ensure timely resolution.

The role emphasizes service improvement, accurate record-keeping, and adherence to SLA guidance, with opportunities to contribute to IT-related projects and continuous process enhancements.

Qualifications

• Experience in L2 IT support within a corporate banking or financial services environment.
• Familiarity with CASA systems and related banking operations.
• Strong troubleshooting and incident-management capabilities.
• Able to communicate clearly with technical and business stakeholders.

Responsibilities

• Provide responsive IT support to users at the Singapore branch.
• Own and report incidents with business impact and root cause.
• Coordinate with users, technical teams, L3 support, and vendors.
• Maintain records of requests, incidents and resolutions for service improvement.
• Work with vendors to monitor service levels and guidelines.
• Identify opportunities to improve IT support processes and user experience.
• Assist with planning and execution of IT-related projects.

Skills

L2 IT support

Banking knowledge

CASA systems

Troubleshooting

Communication

Stakeholder management

Job description

[Job ID: 1691769]

Job Responsibilities

• User Support & Communication: Provide responsive technical and non-technical IT support to users across the Singapore branch, addressing queries and incidents efficiently while maintaining a high standard of service.
• Issue Management & Reporting: Take ownership of user issues, proactively identify solutions, and communicate incidents clearly to relevant stakeholders, including the business impact, root cause, and available workarounds.
• Stakeholder Coordination: Collaborate closely with users, technical teams, senior management, L3 support teams, and external vendors to ensure timely resolution of IT issues and effective service delivery.
• Service Improvement: Maintain accurate records of user requests, incidents, and resolutions, and prepare regular reports to support service monitoring and continuous improvement initiatives.
• SLA & Vendor Management: Work with L3 support teams and vendors to establish and monitor service-level expectations, ensuring agreed service standards and guidelines are consistently met.
• Continuous Improvement: Identify opportunities to improve IT support processes, user experience, and service efficiency through effective documentation, analysis, and implementation of improvements.
• Project Support: Assist with the planning and execution of IT-related projects, coordinating with relevant internal and external stakeholders to ensure smooth implementation.

Requirements

• Relevant Experience: Experience in L2 IT support within a corporate banking or financial services environment.
• Banking Knowledge: Familiarity with Current Account and Savings Account (CASA) systems and related banking operations.
• Technical Skills: Strong troubleshooting and incident-management capabilities, with the ability to support both technical and non-technical users.
• Communication Skills: Strong written and verbal communication skills, with the ability to explain technical issues clearly to both technical and business stakeholders.
• Stakeholder Management: Ability to work effectively with internal teams, L3 support functions, vendors, and business users.
• Problem-Solving: Proactive approach to identifying issues, assessing business impact, and implementing appropriate solutions or workarounds.

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