Banking IT Support Specialist (L2)
Good Job Creations (Singapore) Pte Ltd
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Job summary
Good Job Creations (Singapore) Pte Ltd is seeking an L2 IT Support professional to provide responsive technical and non-technical support to users across the Singapore branch. You will manage incidents, communicate impact and root cause, and collaborate with L3 teams and vendors to ensure timely resolution.
The role emphasizes service improvement, accurate record-keeping, and adherence to SLA guidance, with opportunities to contribute to IT-related projects and continuous process enhancements.
Qualifications
- Experience in L2 IT support within a corporate banking or financial services environment.
- Familiarity with CASA systems and related banking operations.
- Strong troubleshooting and incident-management capabilities.
- Able to communicate clearly with technical and business stakeholders.
Responsibilities
- Provide responsive IT support to users at the Singapore branch.
- Own and report incidents with business impact and root cause.
- Coordinate with users, technical teams, L3 support, and vendors.
- Maintain records of requests, incidents and resolutions for service improvement.
- Work with vendors to monitor service levels and guidelines.
- Identify opportunities to improve IT support processes and user experience.
- Assist with planning and execution of IT-related projects.
Skills
Job description
Good Job Creations (Singapore) Pte Ltd is seeking an L2 IT Support professional to provide responsive technical and non-technical support to users across the Singapore branch. You will manage incidents, communicate impact and root cause, and collaborate with L3 teams and vendors to ensure timely resolution.
The role emphasizes service improvement, accurate record-keeping, and adherence to SLA guidance, with opportunities to contribute to IT-related projects and continuous process enhancements.
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