Invoicing and Payment Officer

Loc And Stor; Pasig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Loc And Stor is seeking an Invoicing and Payment Officer to manage invoices, payments, and customer records. You will coordinate with Sales on payment-related issues, process schedules, and ensure accurate posting in our systems.

This role requires strong attention to detail and confidentiality in financial data. Responsibilities include sending invoices, issuing receipts, handling EWT, and maintaining orderly payment documents while communicating across Finance, Sales, and Facility teams.

Qualifications

• Bachelor’s degree in finance, Economics, Business Administration, or related field.
• At least 2 years in invoicing, billing, or collections.
• Experience with invoice processing and payment tracking.
• Knowledge of accounting systems and recordkeeping.
• Proficiency in Excel (formulas, pivot tables).
• Understanding of EWT and compliance requirements.
• High attention to detail and confidentiality.
• Excellent cross-team communication.

Responsibilities

• Oversee timely sending invoices to customers.
• Respond to payment emails and coordinate with Sales.
• Process Rental Payment Schedules (RPS) accurately.
• Coordinate with Sales on payments and contract renewals.
• Handle payment processing with EWT transactions.
• Update postings on the Payment Monitoring Sheet and ensure on-time posting.
• Prepare and send official receipts (OR) promptly.
• Send SMS reminders and notifications.
• File and organize invoicing and payment documents.
• Issue rate increase notices to storers timely.
• Send collection notices to past-due storers and follow up.
• Report progress to Facility Manager on past-due accounts.
• Prepare lists of past-due 42 days+ with documentation.
• Endorse auction notices promptly.
• Prepare summary of units for auction for management approval.
• Turn over daily past-due lists to Security.
• Perform other related invoicing and payment duties as assigned.

Skills

Attention to detail

Time management

Customer service orientation

Analytical thinking

Collaboration and coordination

Accountability

Integrity

Adaptability

Excel proficiency

EWT knowledge

Education

Bachelor's degree in finance, Economics, Business Administration, or related field

Tools

Excel

Accounting software

Job description

Under the direct supervision of the Facility Manager, the Invoicing and Payment Officer is primarily responsible for maintaining current records of Loc&Stor 24/7 collected payments, sending invoices, and updating customer information.

Job Responsibilities:

• Oversee on time sending invoices to all customers.
• Ensuretimelyand professional responses to payment emails, including acknowledgments and coordination with Sales for customer concerns or requests.
• Performstimelyandaccurateprocessing of RPS (Rental Payment Schedules).
• Coordinates with the Sales team on payments, customer information updates, contract renewals, and special requests.
• Handles ofpayment processing, including transactions with and without Expanded Withholding Tax (EWT).
• Correctandupdatepostings on the Payment Monitoring Sheet.
• Ensureson-timeposting of payments in the system.
• Prepares and sends official receipts (OR) promptly.
• Handles the sending of one-way SMS reminders and notifications.
• Files and organizes documents related to invoicing and payment transactions.
• Issuesratesincrease notices to storersin a timely manner.
• Sends collection notices to past-due storers and conductsappropriate collectionefforts (calls, messages, follow-ups).
• Reports and updates on the Facility Manager/Assistant Facility Manager on past-due storers and collection progress.
• Prepares and updates the list of storers with 42 days and above past due, including documentation of collection notices sent.
• Endorses auction notices promptly to past-due storers.
• Prepares a summary of all units for auction andsubmitsit for management approval.
• Prepares and turns over daily past-due lists and manual entries to Security for monitoring.
• Performs other related invoices and payment duties as assigned by the immediate head.
  

Job Requirements:

• Bachelor’s degree in finance, Economics, Business Administration, or any related field.
• At least 2 years of experience in invoicing, billing, or collections, preferably in a similar role.
• Extensive experience in invoice processing and payment tracking.
• Knowledge of accounting systems, billing procedures, and recordkeeping practices.
• Proficiencyin Microsoft Office applications, particularly Excel (e.g., formula creation, pivot tables, data analysis).
• Strong understanding of EWT andcollection ofcompliancerequirements.
• High attention to detail, accuracy, and confidentiality in handling financial data.
• Excellent communication and coordination skills across teams and departments.

Core Competencies:

• Attention to Detail and Accuracy – Ensures precision in billing,payment ofentries, and documentation.
• Time Management – Meets strictdeadlinesinvoicing and payment posting.
• Customer Service Orientation – Handles customer billing concerns professionally and courteously.
• Analytical Thinking – Reviews data for discrepancies and provides sound resolutions.
• Collaboration and Coordination – Works effectively with the Sales, Finance, and Facility teams.
• Accountability – Takes ownership of assigned tasks and ensures consistency in follow-through.
• Integrity – Maintains confidentiality and ethical handling of financial information.
• Adaptability –Adjustsnew procedures, system updates, and workload changes efficiently.

Technical Competencies:

• Invoice and Billing Management – Prepares, issues, and monitors invoices accurately and efficiently.
• Payment Posting and Reconciliation – Posts andvalidatespayments in the monitoring system with zero discrepancy.
• Collection Tracking and Reporting – Maintainsaccuraterecords of due and past-due accounts.
• EWT and OR Processing – Understands and applies correct procedures forpaymentswithholding tax and issuance of ORs.
• Database Management – Maintains organized and updated electronic and physical records of payment documents.
• Financial Reporting Tools – Utilizes spreadsheets and internal systems for reports and analysis.
• Communication Tools – Uses email, SMS, and other communication platforms fortimelycoordination and notices.
• System Navigation – Familiar with enterprise or accounting software used for billing and collections.

General:

Because of the nature of our business and its changing requirements, this job profile is a general outline of the type of critical tasks the job holder will be asked to undertake in their role. It will be reviewed regularly in consultation with the post holder and as part of theLoc&Stor24/7 performance structure.

Also, at the request of the immediate head, job responsibilities and duties may change from time to time depending on the department’s alignment toLoc&Stor24/7’s Mission, Purpose, and Values.