Investments Operations Analyst — Night Shift & Hybrid

Manulife; Manila; Hybrid; PHP 558,000 - 893,000; Full time

Job summary

Manulife MBPS is seeking an Investments Operations Analyst to join our Insurance Operations team. You will review, validate, and process insurance policy withdrawal requests while ensuring compliance with procedures and service standards.

The role requires at least 1 year in back-office operations, strong attention to detail, a bachelor’s degree, and willingness to work a permanent night shift (9:00 PM – 6:00 AM) with a hybrid schedule and on-site three days per week.

Qualifications

• At least 1 year of experience in back-office operations, transaction processing, administrative support, or similar operational roles.
• Strong attention to detail with experience reviewing documents, validating information, and following established processes.

Responsibilities

• Review and process insurance policy withdrawal requests received through various channels (forms, email, fax).
• Validate submissions to ensure they are In Good Order (IGO) and meet policy/document requirements.
• Accurately enter and update transaction details within internal systems.
• Adhere to established operational, compliance, and quality standards while meeting productivity targets.
• Support cross-functional activities and provide assistance to other business units when needed.

Skills

Back-office operations

Document validation

Attention to detail

Process adherence

Education

Bachelor's degree

Job description

Manulife MBPS is seeking an Investments Operations Analyst to join our Insurance Operations team. You will review, validate, and process insurance policy withdrawal requests while ensuring compliance with procedures and service standards.

The role requires at least 1 year in back-office operations, strong attention to detail, a bachelor’s degree, and willingness to work a permanent night shift (9:00 PM – 6:00 AM) with a hybrid schedule and on-site three days per week.