Operations Processing Specialist II (Hybrid Night Shift)

Manulife; Lapu-Lapu; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

Manulife is seeking a Business Process Associate II to join the Retirement Operations team in a hybrid Philippine-based role. The position emphasizes accurate transaction processing, quality checks, and adherence to SLAs while handling sensitive funds.

Candidates with 2+ years in BPO/back-office or admin roles are encouraged to apply. Open to fresh graduates with a Bachelor’s degree. Night shift is possible. Microsoft Office proficiency is preferred.

Qualifications

• 2+ years in BPO/back-office or administrative work.
• Fresh graduates with a Bachelor's degree are welcome.
• Experience with data entry and office tasks is preferred.

Responsibilities

• Process and accurately capture transactions per procedures and SLAs.
• Review and validate transactions with high accuracy and judgment.
• Handle sensitive funds while complying with policies and controls.
• Develop expertise in business unit processes and requirements.
• Identify opportunities to improve efficiency and team metrics.
• Perform additional duties as assigned by Operations Management.

Skills

BPO experience

Back-office operations

Data entry

Office support

Communication skills

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Manulife is seeking a Business Process Associate II to join the Retirement Operations team in a hybrid Philippine-based role. The position emphasizes accurate transaction processing, quality checks, and adherence to SLAs while handling sensitive funds.

Candidates with 2+ years in BPO/back-office or admin roles are encouraged to apply. Open to fresh graduates with a Bachelor’s degree. Night shift is possible. Microsoft Office proficiency is preferred.