Investment Operations: Reference Data Specialist

JPMorganChase; Metro Manila; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a Reference Data Associate in Client Account Services to manage account and reference data for onboarding and ongoing maintenance, driving accuracy and governance across the client life cycle. You will work with operations, technology, and product partners to ensure data integrity and timely delivery.

You will collaborate with stakeholders, automate processes where possible, and support governance and risk standards while improving client experience

Qualifications

• Experience in client onboarding, account setup, reference data, and/or investment operations within a financial services environment.
• Experience structuring work, managing deliverables, and coordinating across multiple stakeholders in a matrix organization.
• Strong written and verbal communication skills, including the ability to explain process and data topics clearly to diverse audiences.
• Demonstrated ability to prioritize competing deliverables, manage changing workflows, and elevate appropriately when risks emerge.
• Proven analytical and problem-solving skills, including the ability to break down complex operational issues into actionable steps.
• Strong attention to detail and a continuous improvement mindset, with the ability to challenge and enhance current practices.
• Proficiency in Microsoft Office, including creating clear materials and presentations for senior stakeholders.

Responsibilities

• Manage end-to-end reference data setup and maintenance for funds, investment managers, custodians, and brokers aligned to onboarding and change deliveries.
• Process daily client and internal requests such as account openings, account closures, and account change requests.
• Validate data quality and completeness to support accurate and timely account and market setup.
• Partner with solution design, operations, technology, and product partners to clarify requirements and deliver outcomes.
• Identify and deliver automation opportunities with measurable outcomes (workflow automation, rule-based validation, reconciliations, exception routing).
• Produce process documentation, training materials, and communications to support consistent adoption of changes.
• Coordinate testing support, including defining business requirements, supporting UAT, and validating outcomes after release.
• Maintain disciplined delivery governance, including tracking risks, actions, issues, and dependencies, and escalating decisions when needed.
• Prepare and deliver reporting updates to internal stakeholders and, where applicable, external stakeholders.
• Drive continuous improvement by reviewing root causes, proposing enhancements, and supporting target operating model changes.
• Partner with controls and governance teams to support adherence to governance and operational risk standards.

Skills

Client onboarding

Reference data management

Investment operations

Stakeholder management

Communication skills

Analytical/problem-solving

Attention to detail

Microsoft Office

Tools

Alteryx

Tableau

Python

OCR

Job description

JPMorganChase in the Philippines is seeking a Reference Data Associate in Client Account Services to manage account and reference data for onboarding and ongoing maintenance, driving accuracy and governance across the client life cycle. You will work with operations, technology, and product partners to ensure data integrity and timely delivery.

You will collaborate with stakeholders, automate processes where possible, and support governance and risk standards while improving client experience