Intake Specialist – Healthcare

SMDigital-PH; Cebu City; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

MaxicareHMO/PhilHealth

SIL

Paid vacation

Birthday leave

Zero-interest loan

Performance bonuses

Team engagement events

Leadership workshops

HR touchbase

Job summary

SMDigital-PH is seeking a remote healthcare support professional to handle calls, emails, and chats related to patient inquiries. You will verify insurance, collect accurate information, and guide patients through intake with empathy.

Join a team that emphasizes confidentiality, accuracy, and high-quality patient care in a fully remote setup.

Qualifications

• 3+ years of experience in a healthcare, medical, or call center environment (Required).
• Knowledge of medical terminology, insurance verification, or prior authorization is a strong plus.
• HIPAA awareness and commitment to confidentiality and compliance.

Responsibilities

• Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries.
• Gather accurate patient information and verify insurance coverage and eligibility.
• Guide patients through the intake process with clarity, empathy, and professionalism.
• Coordinate with internal teams to ensure seamless patient transitions and follow-through.
• Accurately document all interactions and maintain compliance with healthcare standards.
• Resolve concerns promptly while maintaining a high standard of patient care.

Skills

Compassionate communicator

Detail-oriented

Multisystem navigation

HIPAA compliance

Remote work adaptability

Healthcare experience

Job description

WHATYOU'LL OWN

• Handleinbound and outbound calls, emails, and chats for healthcare-relatedinquiries
• Gatheraccurate patient information and verify insurance coverage and eligibility
• Guidepatients through the intake process with clarity, empathy, andprofessionalism
• Coordinatewith internal teams to ensure seamless patient transitions andfollow-throughs
• Accuratelydocument all interactions and maintain compliance with healthcarestandards
• Resolveconcerns promptly while maintaining a high standard of patient care

WHOYOUARE

• 3+ yearsof experience in a healthcare, medical, or call center environment(Required)
• Knowledgeablein medical terminology, insurance verification, or prior authorization isa strong plus
• Acompassionate communicator — you make people feel safe andwell-taken-care-of
• Detail-orientedand accurate, especially when it comes to sensitive patient information
• Comfortablenavigating multiple systems and managing high call volumes
• HIPAA-awareand committed to confidentiality and compliance
• Flexiblewith shifting schedules and reliable in a fully remote setup

WHATWE OFFER

• Full-timeremote work with a complete WFH support program
• MaxicareHMO + PhilHealth coverage
• SIL, PTO,and a special birthday leave
• Paidvacation leave
• Zero-interestemployee loan program
• Performancebonuses and merit-based recognition
• MonthlyGen Pow-Wows and team engagement events with prizes
• ArviosLeadership Development Academy and workshop programs
• Monthly1-on-1 touchbase calls with your HR partner

HOMEOFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)

• Stableinternet connection with at least 100 Mbps postpaid
• Laptop/ComputerSpecs: (at least 16GB RAM and Intel i5 core processor equivalent or up)
• Noise-CancellingHeadset
• DualMonitor is mandatory
• BackupInternet Connection (Prepaid Home WIFI Router or Pocket WIFI) and PowerOutage Backup