English Healthcare CSR

Rojo BPO Inc.; Pasig; Remote; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Generous HMO coverage for you and 1/0f

Night differential

Temporary work from home set up

Company Equipment provided

Competitive Salary

Job summary

ROJO Workforce is hiring a skilled CSR for Healthcare to support a valued client in a full-time role working on a temporary remote setup. The CSR will thrive in a fast-paced environment, handle sensitive health information, and provide patient-centered service while maintaining company policies.

The ideal candidate is fluent in English, has strong communication skills, and can work independently from a remote location with reliable attendance.

Qualifications

• Fluent in English and able to communicate clearly.
• Strong communication and quick decision-making in fast-paced settings.
• Able to work independently in a remote environment.
• Committed, reliable with good attendance.
• Proficient with Microsoft Office and Outlook.

Responsibilities

• Make calls to other departments and answer incoming calls promptly in a polite and professional way.
• Gather and input accurate demographic information into electronic health records.
• Manage schedule of appointment for patients, including reviewing appointment date, time, location and insurance provider with the caller.
• Advise the caller of the items to bring to their appointment (insurance card, medications, office visit cost).
• Remind the patient to arrive 15 to 30 minutes before the scheduled appointment and explain cancellation/no-show policy.
• Respond to inquiries and provide additional information as needed to deliver patient-centered service and promote a positive impression of the organization.
• Act as a point of contact between the patient and the Health Center.

Skills

Fluent English

Strong communication

Remote work

Reliability

Customer service

Discretion with data

Healthcare exp

Tools

Microsoft Office

Outlook

Job description

ROJO Workforce is lookingfor a skilled and dedicated CSR for Healthcare account to join our team in providing exceptional support to one of our valued clients. This is a full-time position and will work on a temporary remote set up.

The CSR must thrive in a fast-paced environment, solve complex and non -traditional challenges while maintaining compliance with company policies. We seek a highly patient and compassionate individual to manage our healthcare account.

What we offer:

• Competitive Salary
• Generous HMO coverage for you and 1 free dependent
• Night differential
• Temporary work from home set up
• Company Equipment provided

Job Responsibilities:

• Make phone calls to other department and answer incoming phone calls promptly in a polite and professional way

• Gather and input accurate demographic information into electronic health records (address, contact information, insurance provider or self-pay status)

• Manage schedule of appointment for patients. This includes reviewing of appointment date, time, location and insurance provider with the caller

• Advise the caller of the items to bring on their appointment. (insurance card, medications, office visit cost and verification of income, if applicable)

• Remind the patient to arrive 15 to 30 minutes before the scheduled appointment to complete the paperwork. As well as the cancellation and no-show policy

• Respond to inquiries and provide additional information as needed to deliver a patient-centered service and promote a positive impression of the organization

• Act as a point of contact between the patient and the Health Center

Qualification:

• Fluent in English language. Must be able to carry and comprehend English conversation without difficulties

• Strong communication skills, and can make critical decisions in a fast-paced environment

• Can work independently in a remote environment

• Committed, reliable and no attendance issues

• Proficient computer skills (i.e. Microsoft Office and Outlook)

• Can handle confidential and sensitive information

• Ability to demonstrate good customer service and professional phone etiquette

• Healthcare experience is a plus, ideally from a Medical LOB. Any BPO or Healthcare professional

• You must have a work rights in the Philippines. We do not offer sponsorship as of this moment.

Candidates should be living in Metro Manila or nearby provinces, and can report in the office in Ortigas Pasig City since this is a temporary work from home arrangement only.