Medical Inbound Specialist | Work from Home

Vector Outsourcing Solutions Phils.; Mandaluyong; Remote; PHP 290,000 - 335,000; Part time

Benefits offered by this job

Maternity Leave

Paternity Leave

Government Contribution (SSS, Pag-ibig

Philhealth

13th Month Pay

Paid Holidays

Bereavement Leave

Paid Vacation Leave

Paid Sick Leave

Work from Home

Job summary

Vector Outsourcing Solutions Phils. in the Philippines is seeking a healthcare customer service professional to handle incoming calls from patients and providers, delivering accurate information on policies and procedures.

The role requires clear English communication, attention to detail, and the ability to maintain documentation while complying with HIPAA. It supports work-from-home with reliable internet and a 6-month consultancy contract.

Qualifications

• At least 1-2 year of customer service, call center, or healthcare related experience preferred.
• Basic understanding of medical billing, insurance claims, and healthcare terminology
• Strong communication and interpersonal skills.
• Ability to handle inbound calls professionally and efficiently.
• Strong attention to detail, accuracy, and excellent time management skills are essential.
• Must possess excellent communication skills in English, both written and verbal.
• Proficient data entry skills, with a typing speed of 40 WPM or faster, are required.

Responsibilities

• Manage incoming calls from patient, healthcare customers and service providers
• Deliver accurate information and support regarding healthcare policies and procedures.
• Address patient concerns, resolve issues, and follow up to ensure a satisfactory outcome.
• Maintain thorough documentation of customer interactions and transactions.
• Adhere to HIPAA and other relevant healthcare regulations.
• Coordinate with other departments to elevate and resolve complex matters efficiently.

Skills

Customer service

Communication skills

Interpersonal skills

Data entry

Typing 40 WPM

Confidentiality

English proficiency

Time management

Job description

Salary: PHP 26,000- PHP 30,000/ month

Job Description:

• Manage incoming calls from patient, healthcare customers and service providers
• Deliver accurate information and support regarding healthcare policies and procedures.
• Address patient concerns, resolve issues, and follow up to ensure a satisfactory outcome.
• Maintain thorough documentation of customer interactions and transactions.
• Adhere to HIPAA and other relevant healthcare regulations.
• Coordinate with other departments to elevate and resolve complex matters efficiently.

Minimum Qualifications:

• At least 1-2 year of customer service, call center, or healthcare related experience preferred.
• Basic understanding of medical billing, insurance claims, and healthcare terminology
• Strong communication and interpersonal skills.
• Ability to handle inbound calls professionally and efficiently.
• Strong attention to detail, accuracy, and excellent time management skills are essential.
• Must possess excellent communication skills in English, both written and verbal.
• Proficient data entry skills, with a typing speed of 40 WPM or faster, are required.
• Must demonstrate the ability to work with and protect confidential information.
• Open to consultancy contract minimum of 6 months
• Able to work from home with reliable internet and a backup connection.

Perks and Benefits:

• Maternity & Paternity Leave
• Government Contribution (SSS, Pag-ibig, Philhealth)
• 13th Month Pay
• Paid Holidays
• Bereavement Leave
• Paid Vacation Leave
• Paid Sick Leave
• Work from Home

Others:

• Equipment/ company computer is provided
• Night shift differential pay
• Php 1,000 De Minimis
• Php 1,000 monthly bonus upon regularization
• HMO upon regularization