Healthcare Customer Service Representative (Hybrid)

The Boss System; Angeles; Hybrid; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Hybrid work setup

Job summary

The Boss System is seeking a Healthcare Customer Service Representative for a hybrid role in Angeles City, Pampanga. You will handle calls, emails, and client inquiries while coordinating staffing and scheduling to ensure client coverage.

Ideal candidates have at least 1 year in healthcare or staffing, strong English communication, and the ability to work a U.S.-based night schedule. Proficiency with basic computer tools is essential for daily operations.

Qualifications

• At least 1 year of experience in customer service, healthcare, homecare, staffing, or scheduling.
• Experience with staffing coordination and scheduling is highly preferred.
• Excellent verbal and written English communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage changing priorities in a fast-paced environment.
• Comfortable working with U.S.-based clients and teams.
• Willing to work a night shift and follow a U.S.-based schedule.
• Proficient in using computers, email, spreadsheets, and other business applications.
• Previous experience in U.S. healthcare or homecare operations is an advantage.

Responsibilities

• Handle inbound and outbound calls, emails, and other client communications professionally.
• Assist clients, caregivers, and healthcare staff with inquiries and concerns.
• Coordinate staffing and scheduling to ensure appropriate coverage for client needs.
• Manage caregiver schedules, shift changes, call-offs, and coverage requests.
• Communicate schedule updates and staffing concerns to relevant team members.
• Accurately document calls, requests, schedules, and other relevant information.
• Follow established healthcare, privacy, and customer service protocols.
• Escalate complex issues to the appropriate team or supervisor.
• Maintain professionalism and confidentiality when handling sensitive information.
• Perform other administrative and customer service tasks as assigned.

Skills

Customer service

Healthcare familiarity

Staffing coordination

Scheduling

English communication

Organizational skills

Multitasking

U.S.-based client interaction

Night shift readiness

Computer literacy

Tools

Email

Spreadsheets

Job description

Healthcare Customer Service Representative (Hybrid)

Employment Type: Full-Time | Independent Contractor
Work Setup: Hybrid
Schedule: Night Shift
Location: Angeles City, Pampanga

KEY RESPONSIBILITIES

• Handle inbound and outbound calls, emails, and other client communications professionally.

• Assist clients, caregivers, and healthcare staff with inquiries and concerns.

• Coordinate staffing and scheduling to ensure appropriate coverage for client needs.

• Manage caregiver schedules, shift changes, call-offs, and coverage requests.

• Communicate schedule updates and staffing concerns to relevant team members.

• Accurately document calls, requests, schedules, and other relevant information.

• Follow established healthcare, privacy, and customer service protocols.

• Escalate complex issues to the appropriate team or supervisor.

• Maintain professionalism and confidentiality when handling sensitive information.

• Perform other administrative and customer service tasks as assigned.

QUALIFICATIONS

• At least 1 year of experience in customer service, healthcare, homecare, staffing, or scheduling.

• Experience with staffing coordination and scheduling is highly preferred.

• Excellent verbal and written English communication skills.

• Strong organizational skills and attention to detail.

• Ability to multitask and manage changing priorities in a fast-paced environment.

• Comfortable working with U.S.-based clients and teams.

• Willing to work a night shift and follow a U.S.-based schedule.

• Proficient in using computers, email, spreadsheets, and other business applications.

• Previous experience in U.S. healthcare or homecare operations is an advantage.

Computer Specifications

• Processor: Intel Core i5 (10th Generation or newer), or equivalent AMD processor

• RAM: Minimum 16 GB

• Storage: Minimum 500 GB SSD

• Operating System: Windows 10, Windows 11, or the latest two versions of macOS

• Display: Minimum resolution of 1920 × 1080 (Full HD)

• Security: Built-in or compatible firewall and endpoint security software

Headset Requirements

• Jabra Evolve2 30 UC or higher (or equivalent with built-in noise cancellation)

• Headset with microphone

• Noise-canceling microphone

• Compatible with the applicant's computer

• Ergonomic design suitable for extended use

Internet & Power Requirements

• Minimum 50 Mbps download speed

• Minimum 50 Mbps upload speed

• Reliable Fiber or Cable broadband connection

• Secondary internet connection (LTE or backup broadband) for business continuity

• Battery backup or UPS for both the computer and internet modem/routerFamiliarity with U.S. Homecare processes, caregiver scheduling practices, and client service standards.