Insurance Voice Agent — Growth in Customer Care (Cebu)

Gratitude Philippines; Cebu City; On-site; PHP 162,000 - 206,000; Full time

Benefits offered by this job

HMO coverage

Paid leaves

Government-mandated benefits

Paid training

Career growth opportunities

Supportive team culture

Job summary

Concentrix Banawa Cebu is hiring for an Insurance Voice Agent. Open to all experience levels; no BPO experience required. Earn up to PHP 24,000 total package with complete benefits, including HMO and government-mandated benefits.

Role involves handling insurance inquiries via voice channel, delivering excellent service, and assisting with policy and claims issues. Onsite, shifting schedule, immediate start.

Qualifications

• Open to all applicants, including those with no BPO experience.
• Even candidates with less than 1 year in BPO are welcome.
• Senior High School Graduate required.
• Good English communication skills.
• Willing to work onsite in Banawa, Cebu City.
• Amenable to shifting schedule and can start ASAP.

Responsibilities

• Handle insurance-related customer inquiries and concerns via voice channel
• Provide excellent customer service and support
• Assist customers with policy and claims-related issues
• Ensure customer satisfaction and timely resolution of concerns
• Meet quality and performance targets

Skills

English communication

Education

Senior High School Graduate

Job description

Concentrix Banawa Cebu is hiring for an Insurance Voice Agent. Open to all experience levels; no BPO experience required. Earn up to PHP 24,000 total package with complete benefits, including HMO and government-mandated benefits.

Role involves handling insurance inquiries via voice channel, delivering excellent service, and assisting with policy and claims issues. Onsite, shifting schedule, immediate start.