Insurance Training Lead — Onsite, Graveyard Shift

Recruitify_HR; Muntinlupa; On-site; PHP 406,000 - 487,000; Full time

Job summary

Recruitify_HR is seeking a Trainer – Insurance to design and deliver comprehensive training programs for contact center agents handling insurance billing, ECC account management, and policy servicing. The role focuses on onboarding, upskilling, and performance-based improvements to meet quality and compliance standards.

The position is on-site in Alabang, Muntinlupa City, with a graveyard shift. The team will include two open positions, aiming to elevate agents through structured training

Qualifications

• Bachelor’s degree preferred; equivalent work experience accepted.
• 1–2 years of insurance experience (billing, account management, or policy servicing).
• 2–3 years of contact center experience, with at least 1 year in a Training role.

Responsibilities

• Facilitate new hire training, refresher courses, and upskilling sessions for insurance programs.
• Develop, update, and maintain training materials, job aids, and process documentation.
• Ensure accurate knowledge transfer of insurance billing, ECC account management, and policy servicing.
• Partner with Operations and QA to identify performance gaps and training needs.
• Track trainee performance and readiness through assessments, certifications, and evaluations.
• Analyze QA results and operational metrics to recommend training improvements.
• Ensure compliance with insurance regulations, company policies, and documentation standards.
• Provide coaching support during nesting and post-training phases.
• Prepare training reports, dashboards, and effectiveness metrics.

Skills

Training delivery

Coaching

Communication

Documentation

Presentation

Education

Bachelor's degree

Tools

MS Office

CRM

QA tools

Job description

Recruitify_HR is seeking a Trainer – Insurance to design and deliver comprehensive training programs for contact center agents handling insurance billing, ECC account management, and policy servicing. The role focuses on onboarding, upskilling, and performance-based improvements to meet quality and compliance standards.

The position is on-site in Alabang, Muntinlupa City, with a graveyard shift. The team will include two open positions, aiming to elevate agents through structured training