Trainer - Insurance Accountant

Gratitude Inc; Taguig; On-site; PHP 406,224 - 486,576; Full time

Job summary

A leading training organization in the Philippines is hiring a Trainer for their Insurance Account. This role demands strong insurance domain knowledge and proven BPO training experience. Responsibilities include facilitating training programs for new hires, developing training materials, and conducting assessments. Candidates should hold a Bachelor's degree and have at least 1 year of training experience. Excellent communication skills are essential for this position.

Qualifications

• 1–2 years pure insurance experience.
• 2–3 years contact center experience.
• At least 1 year training experience.

Responsibilities

• Facilitate new hire and refresher training.
• Deliver insurance process and billing training.
• Provide coaching and feedback.

Skills

Insurance billing

Policy servicing

Training facilitation

BPO training experience

Data analysis

Communication skills

Education

Bachelor’s degree preferred

Tools

CRM tools

MS Office skills

Job description

Job Title: Trainer – Insurance Account

Salary: PHP 40,000

Work Setup: Onsite

Location: Alabang

Shift: Graveyard

Job Overview

The Trainer will be responsible for delivering effective training programs for an Insurance account, ensuring agents meet quality, productivity, and compliance standards. This role requires strong insurance domain knowledge, BPO training experience, and excellent communication skills.

Key Responsibilities

• Facilitate new hire and refresher training
• Deliver insurance process and billing training
• Develop and update training materials
• Conduct assessments and knowledge checks
• Monitor trainee performance and readiness
• Provide coaching and feedback
• Analyze training gaps and trends
• Maintain training documentation and reports

Skills Required (Highlights)

• Insurance billing
• Policy servicing
• ECC account handling
• Training facilitation
• BPO training exp
• Contact center ops
• QA and coaching
• Data analysis
• Documentation skills
• CRM tools
• MS Office skills
• Communication skills

Qualifications

• Bachelor’s degree preferred (or equivalent experience)
• 1–2 years pure insurance experience
• 2–3 years contact center experience
• At least 1 year training experience
• Strong insurance billing and ECC knowledge
• Prior BPO experience required
• Excellent analytical and communication skills