Insurance Operations Lead – Graveyard Shift (Onsite)

Gratitude Philippines; Manila; On-site; PHP 446,400 - 468,720; Full time

Job summary

A leading insurance support company in Alabang is seeking an Operations Supervisor to manage daily contact center operations for insurance billing and account management. The role involves supervising a team of support agents, ensuring high-quality service delivery, and adherence to compliance and performance standards. Candidates with 1-2 years of insurance experience and 2-3 years in contact centers are encouraged to apply. This position requires strong leadership and analytical skills.

Qualifications

• 1–2 years of experience in insurance billing, account management, or policy servicing.
• 2–3 years in a contact center, with at least 1 year in a supervisory role.
• Strong knowledge of insurance billing processes.

Responsibilities

• Supervise daily operations of insurance support agents.
• Ensure accurate handling of insurance billing.
• Monitor and manage KPIs including productivity and quality.

Skills

Insurance billing processes

Account management

Leadership

Analytical skills

Communication skills

Problem-solving

Education

Bachelor’s degree or equivalent

Tools

MS Office

QA tools

CRM systems

Job description

A leading insurance support company in Alabang is seeking an Operations Supervisor to manage daily contact center operations for insurance billing and account management. The role involves supervising a team of support agents, ensuring high-quality service delivery, and adherence to compliance and performance standards. Candidates with 1-2 years of insurance experience and 2-3 years in contact centers are encouraged to apply. This position requires strong leadership and analytical skills.