Insurance Specialist (Blended) AUS Shift | Manila/Cebu

QBE Group Shared Services Centre; Cebu City; On-site; PHP 223,000 - 391,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City is seeking a role to support underwriters by reviewing documents, creating binders, processing applications, renewals, and endorsements to determine acceptance or rejection based on underwriting guidelines.

The role also provides technical support and policy administration for new business and renewals within approved authority levels and service standards, while collaborating with agents and internal stakeholders to resolve issues promptly.

Qualifications

• Necessary Qualifications include: Secondary school certification.
• Preferred Qualifications include: Tertiary Degree or equivalent combination of education and work experience.

Responsibilities

• Support underwriting activities by following established guidelines and referral rules.
• Assist with profit improvement initiatives for assigned territory by contributing to the development of underwriting plans.
• Collaborate with key stakeholders by sharing information and recommending solutions to basic underwriting issues.
• Assist team with streamlined underwriting by processing, documenting and organising assigned policies.
• Build relationships with agents by gathering inquiries, researching issues, and supporting agent training.
• Participate in project teams by collaborating during business planning and troubleshooting process issues.
• Maintain product, system, and process knowledge.
• Provide a professional level of services to external customers and internal stakeholders.
• Ensure timely communication with relevant stakeholders with respect to processing queries.

Skills

Underwriting

Documentation handling

Regulatory compliance

Detail-oriented

Customer service

Analytical thinking

Stakeholder management

Collaboration tools

Technical support

Education

Secondary school certification

Ter tiary degree or equivalent

Job description

Primary Details

Time Type: Full time
Worker Type: Employee

The purpose of this role is to support underwriters by reviewing documents, creating binders, processing applications, renewals, and endorsements to determine acceptance or rejection based on company underwriting guidelines. Additionally, the role involves providing technical support and policy administration for new business and renewals within specified authority levels and service standards.

Responsibilities

• Support the execution of timely and efficient underwriting activities by following established guidelines and referral rules.
• Assist with profit improvement initiatives for assigned territory by contributing to the development of underwriting plans.
• Collaborate with key stakeholders by sharing information and recommending solutions to basic underwriting issues.
• Assist team with streamlined underwriting by processing, documenting and organising assigned policies.
• Build relationships with agents by gathering inquiries, researching issues, and supporting agent training.
• Participate in project teams by collaborating during business planning and troubleshooting process issues.
• Maintain product, system, and process knowledge.
• Provide a professional level of services to external customers and internal stakeholders.
• Ensure timely communication with relevant stakeholders with respect to processing queries.

Work Experience

Preferred Work Experience includes:

• Underwriting experience in insurance business.
• Handling relevant policy documentation.
• Experience with insurance coursework.

Qualifications

Necessary Qualifications include:

• Secondary school certification.

Preferred Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Travel Frequency

Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills

Administration Management, Analytical Thinking, Collaboration Tools, Communication, Critical Thinking, Customer Service, Customer Value Management, Detail-Oriented, Insurance Underwriting, Intentional collaboration, Managing performance, Regulatory Compliance, Risk Management, Stakeholder Management, Technical Support

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.