Insurance Policy Support Specialist I

QBE Group Shared Services Centre; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City is seeking a dedicated customer service professional to handle phone inquiries from customers, underwriters, and agencies. You will respond to questions about products, processes, and policies while operating the switchboard to connect callers efficiently.

The role emphasizes compliance with insurance regulations, privacy, and secure handling of information. A Bachelor’s degree and 0–1 year of experience are preferred, with a strong focus on English

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• 0–1 year relevant experience in a customer service/call center role.
• Strong command of English (spoken and written).
• Ability to follow scripting, policies, and regulatory requirements.

Responsibilities

• Provide customer service via phone, answering questions on product, process, policy.
• Route calls and connect callers to the appropriate person or department.
• Comply with Regional regulatory requirements and company policies.
• Handle billing inquiries and resolve issues promptly.
• Maintain confidentiality and protect customer information.
• Collaborate with other functions to address customer/agency questions.

Skills

Problem solving

Strong English

Attention to detail

Adaptability

Administration

Multitasking

Analytical skills

Stakeholder management

Education

Bachelor's degree

Tools

MS Office

CRM software

Job description

QBE Group Shared Services Centre in Cebu City is seeking a dedicated customer service professional to handle phone inquiries from customers, underwriters, and agencies. You will respond to questions about products, processes, and policies while operating the switchboard to connect callers efficiently.

The role emphasizes compliance with insurance regulations, privacy, and secure handling of information. A Bachelor’s degree and 0–1 year of experience are preferred, with a strong focus on English