Insurance Policy Support Specialist

QBE Group Shared Services Centre; Cebu City; On-site; PHP 240,000 - 300,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City is seeking a full-time associate to support business areas by answering inbound calls, directing callers to the appropriate teams, and resolving policy-related inquiries and renewals in a timely manner.

The role requires a Bachelor's degree or equivalent, 6–12 months of call center experience preferred, and strong English communication skills. Proficiency with MS Office and basic IT tools will help deliver efficient customer service.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• Strong customer service focus and phone etiquette.
• Excellent verbal and written English communication skills.
• Proficiency with MS Office and basic IT applications.

Responsibilities

• Document all processes in a standard format and keep accessible records.
• Maintain up-to-date training and knowledge, including mainframe apps and call routing docs.
• Establish and maintain effective relationships with supported business areas.
• Provide personalized and quality service to meet internal and external customers' expectations.
• Understand customer needs and goals, and actively meet them.

Skills

Customer service

English fluency

Call center experience

Problem solving

Communication skills

Detail-oriented

Education

Bachelor's Degree or equivalent

Tools

MS Office

Mainframe applications

Job description

QBE Group Shared Services Centre in Cebu City is seeking a full-time associate to support business areas by answering inbound calls, directing callers to the appropriate teams, and resolving policy-related inquiries and renewals in a timely manner.

The role requires a Bachelor's degree or equivalent, 6–12 months of call center experience preferred, and strong English communication skills. Proficiency with MS Office and basic IT tools will help deliver efficient customer service.