Customer Support Specialist

1st Hong Sing Insurance Agency, Inc.; Philippines; On-site; PHP 290,000 - 379,000; Full time

Job summary

1st Hong Sing Insurance Agency, Inc. is seeking a Customer Support Specialist for a full-time, on-site role based in Cubao.

You will deliver responsive and professional support to clients on life insurance products and processes. You will handle inquiries, assist with policy information and updates, guide clients through applications, claims, and servicing, document interactions, coordinate with internal teams to ensure timely responses, and maintain up-to-date knowledge of products and policies

Qualifications

• Handle inquiries about life insurance products.
• Assist with policy information and updates.
• Guide clients through application, claims, and servicing processes.
• Resolve customer issues.
• Document interactions.
• Coordinate with internal teams to ensure timely and accurate responses.
• Maintain up-to-date knowledge of products and policies.

Responsibilities

• Handle inquiries about life insurance products
• Assist with policy information and updates
• Guide clients through application, claims, and servicing processes
• Resolve customer issues
• Document interactions
• Coordinate with internal teams to ensure timely and accurate responses

Job description

About the role

The Customer Support Specialist is a full-time, on-site role based in Cubao, responsible for delivering responsive and professional support to clients.

Key responsibilities

• Handle inquiries about life insurance products

• Assist with policy information and updates

• Guide clients through application, claims, and servicing processes

• Resolve customer issues

• Document interactions

• Coordinate with internal teams to ensure timely and accurate responses

• Maintain up-to-date knowledge of products and policies

• Contribute to improving customer satisfaction

• Maintain consistent adherence to company service standards and regulatory guidelines