Customer Service Specialist | Voice Account | 0-17 Months BPO Exp

Cognizant Consulting; Taguig; On-site; PHP 201,000 - 312,000; Full time

Job summary

Cognizant is hiring Customer Service Representatives to support a Non-Life Insurance Account. You will handle inbound calls, assist with policy inquiries, and deliver exceptional customer experiences from our McKinley Hill site in Taguig.

The role emphasizes accuracy, English communication skills, and collaboration with cross-functional teams to meet targets and maintain compliance.

Qualifications

• Senior High School Graduates are welcome to apply.
• 0-17 months of BPO voice experience in any account.
• Customer service experience is an advantage.
• Non-Life Insurance or Insurance customer service experience is preferred.
• Strong verbal and written English communication skills.
• Ability to handle policy-related inquiries with accuracy and attention to detail.
• Willing to work onsite in McKinley Hill, Taguig.

Responsibilities

• Handle inbound customer service calls professionally and efficiently.
• Assist customers with policy inquiries, account concerns, billing questions, and insurance-related requests.
• Provide accurate information regarding insurance products, services, and company policies.
• Resolve customer concerns while delivering an exceptional customer experience.
• Document customer interactions and update records in internal systems; meet customer satisfaction, productivity, and quality targets.
• Follow insurance compliance requirements and standard operating procedures.
• Collaborate with support teams to achieve first-call resolution whenever possible.
• Demonstrate empathy, active listening, and problem-solving skills during every customer interaction.

Skills

Customer service

Empathy

Active listening

English communication

Education

Senior High School Diploma

Job description

Cognizant is a global leader in digital transformation, helping the world's top organizations deliver exceptional customer experiences. With more than 270,000 associates worldwide, we provide outstanding opportunities for career growth, learning, and professional development.

We are hiring Customer Service Representatives (CSR) to support a Non-Life Insurance Account. If you have a passion for helping customers and want to build expertise in the insurance industry, this opportunity is for you.

What You'll Do

• Handle inbound customer service calls professionally and efficiently
• Assist customers with policy inquiries, account concerns, billing questions, and insurance-related requests
• Provide accurate information regarding insurance products, services, and company policies
• Resolve customer concerns while delivering an exceptional customer experience
• Document customer interactions and update records in internal systemsMeet customer satisfaction, productivity, and quality targets
• Follow insurance compliance requirements and standard operating procedures
• Collaborate with support teams to achieve first-call resolution whenever possible
• Demonstrate empathy, active listening, and problem-solving skills during every customer interaction

We’re Looking For:

• Senior High School Graduates are welcome to apply
• 0-17 months of BPO voice experience in any account
• Customer service experience is an advantage
• Non-Life Insurance or Insurance customer service experience is preferred
• Strong verbal and written English communication skills
• Ability to handle policy-related inquiries with accuracy and attention to detail
• Willing to work onsite in McKinley Hill, Taguig

What You’ll Enjoy

Competitive compensation and benefits

Career growth opportunities

Exposure to the insurance and financial services industry

World-class training programs

Global and inclusive work environment

Long-term career stability

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.