Customer Service Representative | Non-Life Insurance

Cognizant; Taguig; On-site; PHP 260,000 - 420,000; Full time

Job summary

Cognizant in the Philippines is seeking experienced customer service professionals for the Insurance and Financial Services domain, delivering voice support and policy/account servicing. This role focuses on providing professional assistance and maintaining accurate records while upholding compliance and service standards.

Requirements include 2 years of college, 18+ months BPO experience, and at least 1 year of Insurance experience, with a background in Financial Services or related fields

Qualifications

• Completed at least 2 years in college.
• Minimum of 18 months BPO experience.
• At least 1 year of Insurance experience.
• Background in Financial Services, Life Insurance, Auto Loans, Property Loans, Banking, or Insurance Operations preferred.
• Customer-focused with excellent problem-solving abilities.

Responsibilities

• Handle customer inquiries related to insurance policies, financial products, account servicing, and coverage information.
• Provide professional customer support through voice interactions.
• Assist customers with policy-related concerns, account maintenance, and service requests.
• Resolve customer concerns accurately while delivering a positive customer experience.
• Maintain accurate records and documentation of customer interactions.
• Follow compliance requirements and company procedures.
• Collaborate with internal teams to ensure efficient resolution of customer concerns.
• Meet quality, productivity, and customer satisfaction goals.

Skills

Customer service

Voice support

Communication skills

Education

Two-year college completed

Job description

Build Your Career in Insurance and Financial Services

Join Cognizant, a global leader in customer experience and business services. We're looking for experienced customer service professionals who are passionate about delivering exceptional support within the Insurance and Financial Services industry.

Whether your background is in Life Insurance, Auto Loans, Property Loans, Banking, or Financial Services, this is your opportunity to grow your career with a world-class organization.

What You'll Do

• Handle customer inquiries related to insurance policies, financial products, account servicing, and coverage information
• Provide professional customer support through voice interactions
• Assist customers with policy-related concerns, account maintenance, and service requests
• Resolve customer concerns accurately while delivering a positive customer experience
• Maintain accurate records and documentation of customer interactions
• Follow compliance requirements and company procedures
• Collaborate with internal teams to ensure efficient resolution of customer concerns
• Meet quality, productivity, and customer satisfaction goals

Qualifications

Completed at least 2 years in college

Minimum of 18 months BPO experience

At least 1 year of Insurance experience

Background in Financial Services, Life Insurance, Auto Loans, Property Loans, Banking, or Insurance Operations preferred

Customer-focused with excellent problem-solving abilities

Why Join Us:

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.