Customer Support Officer (Non-voice) - Cebu/Manila

QBE Group Shared Services Centre; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

QBE Group Shared Services Centre is seeking a full-time employee to provide customer service and support in line with the company's business plans. The role focuses on maintaining product, system and process knowledge, ensuring timely communication with stakeholders, and handling insurance quotations, new business and renewals.

The successful candidate will have a tertiary degree or equivalent, experience in administrative support or customer service in general insurance, and will maintain data

Qualifications

• Requires tertiary degree or equivalent combination of education and work experience.
• Some relevant administrative support or customer service experience, preferably in General Insurance.

Responsibilities

• Maintain product, system and process knowledge.
• Attend relevant product and skill courses and pass on key points to other staff.
• Ensure timely communication with stakeholders regarding queries.
• Develop good working relationships with internal customers and stakeholders.
• Process insurance quotations, new business, and renewals.
• Complete administrative duties such as handling mail, recording cheques, and taking payments.
• Maintain data in computer systems and databases.
• Environmental awareness and customer focus.

Skills

Analytical Thinking

Communication

Critical Thinking

Customer Service

Customer Value Management

Insurance Operations

Intentional collaboration

Legal Administrative Support

Managing performance

Policy Administration

Problem Solving

Process Improvements

Process Management

Risk Management

Stakeholder Management

Education

Bachelor's degree or equivalent

Job description

Primary Details

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to provide customer service to meet team objectives in line with the Company's business plans.

Responsibilities:

• Maintain product, system and process knowledge.
• Attend relevant product and skill courses and pass on key points to other staff.
• Ensure timely communication with stakeholders regarding queries.
• Develop good working relationships with internal customers and stakeholders.
• Process insurance quotations, new business, and renewals.
• Complete administrative duties such as handling mail, recording cheques, and taking payments.
• Maintain data in computer systems and databases.
• Environmental awareness and customer focus.

Work Experience:

Preferred Work Experience includes:

• Some relevant working experience in administrative support or customer service function, preferably in General Insurance companies.

Qualifications:

Preferred Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Travel Frequency:

Infrequent (approximately 1-4 trips annually)

US Only – Physical Demands:

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills:

Analytical Thinking, Communication, Critical Thinking, Customer Service, Customer Value Management, Insurance Operations, Intentional collaboration, Legal Administrative Support, Managing performance, Policy Administration, Problem Solving, Process Improvements, Process Management, Risk Management, Stakeholder Management

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.