Customer Service Representative (CSR) | Non-life Insurance Account

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 246,000 - 357,000; Full time

Benefits offered by this job

Life Insurance

HMO

Company Equipment

Retirement Plan

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking a Customer Service Representative for a non-life insurance account. This on-site role in Taguig requires a Senior High School diploma, with negotiable compensation.

No prior experience is required for entry-level applicants. You will handle inbound customer interactions, provide accurate information on products and policies, document conversations, and strive to meet productivity, quality, and customer-satisfaction targets while adhering

Qualifications

• Strong verbal communication for professional client interactions.
• Customer service background in financial services or non-life insurance preferred.
• Detail-oriented in handling policy inquiries.
• Senior High School graduates with 0-6 months of BPO voice experience in any account.

Responsibilities

• Handle inbound customer interactions professionally and efficiently.
• Provide accurate information regarding products, services, account inquiries, and company policies.
• Resolve customer concerns, complaints, and requests while maintaining a positive customer experience.
• Document customer interactions and update records in the appropriate systems.
• Meet established productivity, quality, and customer satisfaction targets.
• Follow standard operating procedures and compliance guidelines during customer interactions.
• Collaborate with teammates and support teams to resolve customer issues effectively.
• Demonstrate empathy, active listening, and problem-solving skills in every customer interaction.

Skills

Verbal communication

Customer service

Empathy

Active listening

Problem solving

Education

Senior High School

Job description

Customer Service Representative (CSR) | Non-life Insurance Account

Cognizant Technology Solutions Philippines Inc.

Negotiable

On-site - Taguig No Exp Required High/Senior High School Full-time

Insurance Health & Wellness

Life Insurance, HMO

Company Equipment, Retirement Plan

Professional Development

Job Training, Professional Development

Role Responsibilities

• Handle inbound customer interactions professionally and efficiently.


• Provide accurate information regarding products, services, account inquiries, and company policies.


• Resolve customer concerns, complaints, and requests while maintaining a positive customer experience.


• Document customer interactions and update records in the appropriate systems.


• Meet established productivity, quality, and customer satisfaction targets.


• Follow standard operating procedures and compliance guidelines during customer interactions.


• Collaborate with teammates and support teams to resolve customer issues effectively.


• Demonstrate empathy, active listening, and problem-solving skills in every customer interaction.

Who Thrives Here:

• Strong verbal communication for professional client interactions


• Customer service background in financial services or non-life insurance preferred


• Detail-oriented in handling policy inquiries


• Senior High School graduates with 0 - 6 months of BPO voice experience in any account


• Willing to work onsite at McKinley Hill, Taguig

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.


• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.


• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Yourfuturestartshere—grow,thrive,andmakeanimpactwithCognizant.