Insurance Admin & Data Specialist — Office-Based VA

Cover Desk Philippines, Inc.; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Cover Desk Philippines, Inc. is seeking an Office-Based Virtual Assistant to support administrative, data management, and customer service functions. The role emphasizes organization, communication, and accuracy in handling back-end operations within the Life and Health Insurance industry.

The ideal candidate will have 1–2 years of VA or administrative experience, strong Excel/Word/Outlook skills, and the ability to manage multiple priorities with discretion.

Qualifications

• Bachelor's degree in related field preferred.
• 1-2 years of VA/administrative support or customer service experience.
• Experience in Life Insurance and/or Health Insurance is highly preferred.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational skills.

Responsibilities

• Perform back-end administrative tasks to support daily operations.
• Maintain organized records, databases, and documentation.
• Assist in preparing reports, spreadsheets, and business documents.
• Ensure data accuracy and completeness across systems and tracking tools.
• Respond to customer inquiries via email, phone, or other channels.
• Escalate complex concerns to appropriate departments.
• Apply critical thinking to identify issues and recommend solutions.
• Support process improvements to increase efficiency and accuracy.

Skills

Communication skills

Attention to detail

Critical thinking

Customer focus

Time management

Adaptability

Data accuracy

Education

Bachelor's degree

Tools

Excel

Word

Outlook

Job description

Cover Desk Philippines, Inc. is seeking an Office-Based Virtual Assistant to support administrative, data management, and customer service functions. The role emphasizes organization, communication, and accuracy in handling back-end operations within the Life and Health Insurance industry.

The ideal candidate will have 1–2 years of VA or administrative experience, strong Excel/Word/Outlook skills, and the ability to manage multiple priorities with discretion.