Office-Based Virtual Assistant (Healthcare-experienced)

Cover Desk Philippines, Inc.; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Cover Desk Philippines, Inc. is seeking an Office-Based Virtual Assistant to support administrative, data management, and customer service functions. The role emphasizes organization, communication, and accuracy in handling back-end operations within the Life and Health Insurance industry.

The ideal candidate will have 1–2 years of VA or administrative experience, strong Excel/Word/Outlook skills, and the ability to manage multiple priorities with discretion.

Qualifications

• Bachelor's degree in related field preferred.
• 1-2 years of VA/administrative support or customer service experience.
• Experience in Life Insurance and/or Health Insurance is highly preferred.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational skills.

Responsibilities

• Perform back-end administrative tasks to support daily operations.
• Maintain organized records, databases, and documentation.
• Assist in preparing reports, spreadsheets, and business documents.
• Ensure data accuracy and completeness across systems and tracking tools.
• Respond to customer inquiries via email, phone, or other channels.
• Escalate complex concerns to appropriate departments.
• Apply critical thinking to identify issues and recommend solutions.
• Support process improvements to increase efficiency and accuracy.

Skills

Communication skills

Attention to detail

Critical thinking

Customer focus

Time management

Adaptability

Data accuracy

Education

Bachelor's degree

Tools

Excel

Word

Outlook

Job description

Job Summary

We are seeking a highly organized and detail-oriented Office-Based Virtual Assistant (VA) to support administrative, data management, and customer service functions. The ideal candidate has excellent communication skills, strong critical thinking abilities, and experience in the Life and Health Insurance industry. This role requires someone who can efficiently handle back-end operations, maintain accurate records, and provide exceptional support to customers and internal stakeholders.

Key Responsibilities

Administrative & Back-End Support

• Perform various back-end administrative tasks to support daily operations.

• Maintain organized records, databases, and documentation.

• Assist in preparing reports, spreadsheets, and other business documents.

• Ensure data accuracy and completeness across systems and tracking tools.

Data Entry & Collection

• Accurately enter, update, and maintain data in company databases and systems.

• Gather, verify, and organize information from multiple sources.

• Conduct data quality checks and resolve discrepancies when identified.

• Generate reports and summaries as needed.

Customer Service Support

• Respond to customer inquiries via email, phone, or other communication channels.

• Provide timely and professional assistance to clients and stakeholders.

• Escalate complex concerns to the appropriate departments when necessary.

• Maintain a positive customer experience through clear and effective communication.

Process Improvement & Problem Solving

• Apply critical thinking skills to identify issues and recommend solutions.

• Support process enhancements that improve efficiency and accuracy.

• Handle tasks independently while managing multiple priorities effectively.

Qualifications

• Bachelor's degree in any related field is preferred.

• At least 1-2 years of Virtual Assistant, Administrative Support, Customer Service, or related experience.

• Experience in Life Insurance and/or Health Insurance is highly preferred.

• Strong verbal and written communication skills.

• Excellent attention to detail and organizational skills.

• Strong critical thinking and problem-solving abilities.

• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.

• Ability to manage confidential information with professionalism and discretion.

• Comfortable working in an office-based environment.

Competencies

• Excellent Communication Skills

• Attention to Detail

• Critical Thinking and Analytical Skills

• Customer-Focused Mindset

• Time Management and Organization

• Adaptability and Accountability

• Data Accuracy and Quality Focus