Insurance Admin & Fraud Analyst: Process & Policy Expert

Deployed Philippines Inc.; Metro Manila; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Leaves entitlement

HMO

Life insurance upon hire

Job summary

Deployed Philippines Inc. is seeking an organized Insurance Administrative Assistant to support day-to-day operations and document management in Metro Manila. You will handle records, communicate with clients and partners, and keep processes running smoothly across multiple inboxes.

Ideal candidates have at least 2 years in insurance or related admin roles, strong English communication, and a meticulous approach to data. We offer leaves, HMO, life insurance, and a collaborative team culture.

Qualifications

• At least 2 years of experience in insurance, financial services, or a related administrative environment.
• Experience supporting general insurance or commercial insurance processes is highly regarded.
• Exposure to the Australian or New Zealand market is preferred. Experience supporting other international markets may also be considered.
• Strong administrative, organisational, and record-management skills.
• Ability to understand and communicate detailed information clearly to different stakeholders.
• Strong attention to detail and the ability to maintain accurate documentation.
• Comfortable working independently while also collaborating effectively with a wider team.
• Ability to manage multiple tasks, priorities, and email enquiries efficiently.
• Willingness to learn new processes, systems, and industry terminology.
• Strong problem-solving skills and the ability to identify appropriate solutions to enquiries or issues.
• Excellent written and verbal English communication skills, including professional email etiquette.
• Ability to handle confidential information responsibly.
• Basic to good numeracy and analytical skills.
• Experience using Google Sheets or similar spreadsheet tools is preferred.
• Familiarity with business management, accounting, CRM, or industry-specific software is an advantage.
• Experience working with multiple inboxes or high-volume email enquiries is preferred.
• Ability to work with minimal supervision and manage time effectively.

Responsibilities

• Maintain accurate and up-to-date records, trackers, spreadsheets, and CRM information to support reporting, monitoring, and day-to-day operations.
• Assist senior team members with the processing and administration of new business, renewals, policy updates, reviews, and cancellations in line with established procedures.
• Respond to email enquiries from clients, internal teams, and external partners, ensuring timely and professional communication.
• Provide administrative and operational support to internal and external stakeholders regarding policy-related matters.
• Manage and organize multiple email inboxes and ensure enquiries are appropriately tracked and actioned.
• Maintain detailed and accurate records, including updates and changes made to client accounts or policies.
• Handle confidential and sensitive information with professionalism and discretion.
• Assist with resolving enquiries and identifying practical solutions for business and client-related concerns.
• Adapt to process updates and changing business requirements while maintaining accuracy and efficiency.

Job description

Deployed Philippines Inc. is seeking an organized Insurance Administrative Assistant to support day-to-day operations and document management in Metro Manila. You will handle records, communicate with clients and partners, and keep processes running smoothly across multiple inboxes.

Ideal candidates have at least 2 years in insurance or related admin roles, strong English communication, and a meticulous approach to data. We offer leaves, HMO, life insurance, and a collaborative team culture.