Instructional Designer - Night Shift for Travel CX Training

Fairygodboss; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

JPMorganChase in the Philippines is seeking an Instructional Designer to design, develop, and improve training for customer service teams. You will partner with leaders and subject matter experts to translate complex topics into clear, engaging content and ensure materials are accurate and ready for deployment.

This role requires at least 3 years of instructional design experience, a Bachelor's degree, and the ability to work night shifts.

Qualifications

• Bachelor's degree in Instructional Design, Education, or a related field.
• Must have at least 3 years of instructional design experience creating training for customer-facing service teams (e.g., contact centers).
• Experience developing e-learning and instructor-led training materials, including job aids and assessments.
• Proficiency with learning management systems and common e-learning authoring tools.
• Strong written and verbal communication skills with the ability to partner effectively with diverse stakeholders.
• Ability to work on a night shift schedule.

Responsibilities

• Partner with stakeholders to identify training needs and performance gaps
• Design engaging learning experiences across e-learning, instructor-led training, job aids, and assessments
• Develop training materials that are accurate, clear, and aligned to business processes and policy updates
• Facilitate train-the-trainer sessions to support consistent delivery and adoption
• Manage multiple development projects simultaneously and deliver to agreed timelines
• Evaluate learning effectiveness using feedback and performance indicators and implement improvements

Skills

Written and verbal communication

Night shift readiness

Stakeholder collaboration

Content-focused design

Education

Bachelor's degree in Instructional Design or related field

Tools

LMS

e-learning authoring tools

Job description

JPMorganChase in the Philippines is seeking an Instructional Designer to design, develop, and improve training for customer service teams. You will partner with leaders and subject matter experts to translate complex topics into clear, engaging content and ensure materials are accurate and ready for deployment.

This role requires at least 3 years of instructional design experience, a Bachelor's degree, and the ability to work night shifts.