Night-Shift Instructional Designer - Service Training

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

JPMorgan Chase & Co. is looking for an Instructional Designer to join their Chase Travel Learning team. In this role, you will be responsible for designing and developing training that enhances customer service advisors' performance. You will collaborate with leaders and subject matter experts to identify training needs and create clear and engaging learning materials.

The ideal candidate will have a Bachelor's degree in Instructional Design, 3+ years of experience in instructional design for service teams, and strong communication skills. This position requires the ability to work on a night shift.

Qualifications

• 3+ years of experience creating training for customer-facing service teams.
• Experience with developing e-learning and instructor-led training materials.
• Strong written and verbal communication skills.

Responsibilities

• Identify training needs and performance gaps with stakeholders.
• Design engaging learning experiences across various formats.
• Evaluate learning effectiveness and implement improvements.

Skills

Instructional design experience

E-learning development

Communication skills

Project management

Ability to work with diverse stakeholders

Education

Bachelor’s degree in Instructional Design, Education, or a related field

Tools

Learning management systems

E-learning authoring tools

Job description

JPMorgan Chase & Co. is looking for an Instructional Designer to join their Chase Travel Learning team. In this role, you will be responsible for designing and developing training that enhances customer service advisors' performance. You will collaborate with leaders and subject matter experts to identify training needs and create clear and engaging learning materials.

The ideal candidate will have a Bachelor's degree in Instructional Design, 3+ years of experience in instructional design for service teams, and strong communication skills. This position requires the ability to work on a night shift.