Night-Shift Instructional Designer for Customer Service

JPMorganChase; Metro Manila; On-site; PHP 420,000 - 650,000; Full time

Job summary

JPMorganChase is seeking an Instructional Designer to shape learning for customer service teams. You will design and improve training experiences, partner with leaders and SMEs, and translate needs into effective learning solutions across formats, ensuring accuracy and deployment readiness.

You will iteratively leverage feedback to enhance learning effectiveness and the learner experience, collaborating with various stakeholders to deliver impactful content and performance support.

Qualifications

• Bachelor's degree in Instructional Design, Education, or a related field.
• 3+ years of instructional design experience creating training for customer-facing service teams.
• Experience developing e-learning and instructor-led training materials, including job aids and assessments.
• Proficiency with learning management systems and common e-learning authoring tools.
• Strong written and verbal communication skills with the ability to partner effectively with diverse stakeholders.
• Ability to work on a night shift schedule.

Responsibilities

• Partner with stakeholders to identify training needs and performance gaps.
• Design engaging learning experiences across e-learning, instructor-led training, job aids, and assessments.
• Develop training materials that are accurate, clear, and aligned to business processes and policy updates.
• Facilitate train-the-trainer sessions to support consistent delivery and adoption.
• Manage multiple development projects simultaneously and deliver to agreed timelines.
• Evaluate learning effectiveness using feedback and performance indicators and implement improvements.

Skills

Night shift

Stakeholder collaboration

Verbal communication

Content design

Education

Bachelor's degree in Instructional Design, Education, or related field

Tools

Learning Management Systems

E-learning authoring tools

Job description

JPMorganChase is seeking an Instructional Designer to shape learning for customer service teams. You will design and improve training experiences, partner with leaders and SMEs, and translate needs into effective learning solutions across formats, ensuring accuracy and deployment readiness.

You will iteratively leverage feedback to enhance learning effectiveness and the learner experience, collaborating with various stakeholders to deliver impactful content and performance support.