Inside Sales Support (Intermediate)

MicroSourcing International; Quezon City; Hybrid; PHP 334,800 - 669,600; Full time

Benefits offered by this job

Healthcare coverage day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Career growth opportunities

Job summary

Lions Floor is seeking an Inside Sales Support to back the outside sales team and dealer network in a hybrid, night‑shift role based in Eastwood, Quezon City. This position emphasizes sales outreach, account management, and customer service to grow market share.

You will engage with existing and prospective customers, nurture leads, coordinate orders with Logistics, support promotions, and maintain accurate CRM/ERP records to ensure smooth order processing.

Qualifications

• 2+ years of inside sales, customer service, or sales support in a B2B environment (flooring/building materials preferred).
• Strong verbal and written English communication skills.
• Proficiency with CRM and ERP systems (SAP experience preferred).
• Ability to manage multiple priorities and meet deadlines with cross‑functional teams.
• Highly organized with strong attention to detail.
• Proactive and customer‑first mindset.

Responsibilities

• Sales Outreach & Lead Nurturing – call on inactive accounts and re‑engage business.
• Follow up with dealers on aged or pending orders to secure delivery dates.
• Promote promotions, pricing specials, SPIF programs, and merchandising opportunities.
• Coordinate dealer sample and merchandising requests and track compliance.
• Respond to inquiries regarding product availability, pricing, and lead times.
• Coordinate with Customer Service and Logistics to resolve order issues.
• Handle end‑user claim calls and provide resolution guidance.
• Assist in claims returns and gather customer feedback for service improvement.

Skills

Inside sales

Customer service

Sales support

Verbal English

Written English

Multi-tasking

Tools

CRM systems

ERP systems (SAP)

Job description

Position: Inside Sales Support

Location: Eastwood, Quezon City

Work setup & shift: Hybrid (Night Shift)

Position Overview

The Inside Sales Support role will provide critical sales, customer service, and administrative assistance to Lions Floor’s outside sales team and dealer network. This position is responsible for engaging with existing and prospective customers, maintaining accurate account records, and driving sales initiatives that help grow market share, improve dealer satisfaction, and ensure smooth order processing.

Key Responsibilities

• Sales Outreach & Lead Nurturing
• Call on inactive and low-volume accounts to re‑engage business.
• Follow up with dealers on aged or pending orders to secure delivery dates.
• Promote current promotions, pricing specials, SPIF programs, and merchandising opportunities.
• Conduct targeted outreach to interior designers, builders, and potential dealer partners.
• Support lead generation efforts by identifying and qualifying new prospects.
• Identify territory gaps and recommend potential new dealer or designer targets.
• Account & Customer Service Support
• Respond to dealer and customer inquiries regarding product availability, pricing, and lead times.
• Coordinate with Customer Service and Logistics teams to resolve order or delivery issues.
• Handle end‑user claim calls when retailers have gone out of business and provide resolution guidance.
• Gather customer feedback to identify opportunities for service improvement.
• Assist in claims returns.
• Marketing & Merchandising Assistance
• Coordinate dealer sample and merchandising requests.
• Track dealer compliance for display and merchandising commitments.

Qualifications & Skills

• 2+ years of inside sales, customer service, or sales support experience in a B2B environment (flooring, building materials, or related industry preferred).
• Strong verbal and written English communication skills.
• Proficiency with CRM and ERP systems (SAP experience preferred).
• Ability to manage multiple priorities, meet deadlines, and work collaboratively with cross‑functional teams.
• Highly organized with strong attention to detail.
• Proactive and resourceful, with a customer‑first mindset.

Benefits

• Competitive Rewards: above-market compensation, healthcare coverage day one (including dependents), paid time‑off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: company-sponsored events and activities.
• Work‑Life Harmony: flexible work arrangements.
• Career Growth: continuous learning and career advancement opportunities.
• Inclusive Teamwork: diverse and inclusive culture.