Inside Sales PSE Account Manager

RELX; Quezon City; On-site; PHP 350,000 - 550,000; Full time

Job summary

RELX plc in Manila invites an experienced Inside Sales/Account Management professional to manage a portfolio of Private Sector Education accounts and drive renewals, quotes, and upsell opportunities. You will engage customers through phone, email and virtual channels, coordinate with cross-functional teams, and maintain Salesforce records.

The role requires a Bachelor’s degree and at least 2 years in inside sales or account management, with strong communication skills and a consultative selling

Qualifications

• Bachelor’s degree required.
• Minimum 2 years in Inside Sales/Account Management handling existing portfolio.
• Experience in a corporate/B2B sales environment with consultative selling.
• Effective communication across global locations and teams.
• Strong attention to detail and process adherence.

Responsibilities

• Manage and support an assigned portfolio of Private Sector Education accounts.
• Engage customers via phone, email and virtual channels to understand requirements.
• Support retention and account growth through renewals, quotes, upsell/cross-sell, and referrals.
• Follow up on customer requests and renewals through to closure with updates.
• Resolve customer concerns by coordinating internal support and confirming resolutions.
• Collaborate with sales, marketing, customer service, finance and cross-functional teams.
• Maintain accurate records in Salesforce including accounts, contacts and activities.
• Provide sales administration support including quotes and contract documentation.
• Support product access and service enablement for Elsevier Healthcare Education products.
• Prepare reports and trackers to support pipeline visibility.
• Develop knowledge of Elsevier Healthcare Education product suite to respond to queries.

Skills

Inside Sales

Account Management

CRM experience

Communication skills

MS Office

Education

Bachelor’s degree

Tools

Salesforce

Oracle

Tableau

Delta Live

Job description

• Manages and supports an assigned portfolio of Private Sector Education accounts, building and maintaining effective working relationships with decision makers and influencers to sustain a high level of customer satisfaction
• Engages customers proactively through phone, email and virtual channels to understand requirements, verify user experience and identify opportunities to add value
• Supports customer retention and account growth by progressing renewals, quotes and upsell or cross-sell opportunities, and by referring qualified leads to the account team
• Follows up on customer requests, open opportunities and renewal commitments through to closure, keeping customers and stakeholders updated at each stage
• Resolves customer concerns by investigating issues, coordinating internal support functions and confirming resolutions with the customer
• Collaborates with sales, marketing, customer service, finance and other cross-functional teams to deliver consistent and positive customer experience
• Maintains accurate account, contact, opportunity and activity records in Salesforce, including account and contact creation, updates and ongoing data hygiene
• Provides sales administration support, including quote preparation, order and contract documentation, and adherence to established sales processes and approval requirements
• Supports customer access, product entitlement and service enablement for Elsevier Healthcare Education products and platforms
• Prepares and maintains reports, trackers and records to support pipeline visibility, renewal tracking and day-to-day operational requirements
• Develops and maintains working knowledge of the Elsevier Healthcare Education product suite to respond to customer queries and demonstrate product value;
• Performs other related duties as assigned

Qualifications

• Bachelor’s degree holder
• At least 2 years of Inside Sales/Account Management experience handling existing customer portfolio preferably within a prominent organization where solution and consultative selling approaches were used
• Great listener, quick thinker, and the ability to work independently and as a team
• Experience in a corporate / B2B sales environment preferred
• Able to effectively communicate (both verbal and written) and influence across global locations and teams, listening and challenging collaboratively
• Strong detail orientation with the ability to follow defined processes
• Strong time management skills
• Enthusiastic and creative with the ability to inspire others and our customers.
• Excellent communication skills with a positive attitude and a passion for delivering exceptional customer service.
• Good knowledge of Microsoft Office
• Experience in handling CRM tool is a plus (Salesforce, Oracle, Tableau)
• Proficient in MS Office suite and web-based applications.
• Working knowledge in CRM systems and DOS-based applications like Delta Live.
• Working knowledge on AI Tools (Claude)
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Additional Requirements For Internal Candidates

• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 month
• Must have a Successful or above rating in the last Enabling Performance cycle

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.