Inside Sales PSE Account Manager

Reed Elsevier Shared Services (Philippines) Inc Company; Manila; On-site; PHP 500,000 - 900,000; Full time

Job summary

RELX in Manila seeks an Inside Sales/Account Management professional to manage an assigned portfolio of Private Sector Education accounts. You will build relationships with decision makers, drive renewals and upsell opportunities, and coordinate with cross-functional teams to deliver a consistent customer experience.

You will handle quotes, orders, and contract documentation, maintain Salesforce data hygiene, and support product access and entitlement for Elsevier Healthcare Education products.

Qualifications

• Bachelor’s degree holder.
• 2+ years of Inside Sales/Account Management experience handling existing customer portfolio.
• Strong communication and listening skills with ability to influence across global locations.
• Experience in corporate/B2B sales environment preferred.
• Proficient with Microsoft Office and CRM tools.

Responsibilities

• Manage an assigned portfolio of Private Sector Education accounts and build relationships with decision makers.
• Proactively engage customers via phone, email and virtual channels to understand requirements and opportunities.
• Support renewals, quotes, upsell or cross-sell opportunities, and refer qualified leads to the account team.
• Coordinate with sales, marketing, customer service, finance and cross-functional teams to deliver a consistent customer experience.
• Maintain accurate Salesforce records and support sales administration tasks.

Skills

Active listening

Independent working

Team collaboration

Excellent communication

Problem solving

Time management

Education

Bachelor’s degree

Tools

Salesforce

Oracle

Tableau

MS Office

Delta Live

Claude

Job description

Manages and supports an assigned portfolio of Private Sector Education accounts, building and maintaining effective working relationships with decision makers and influencers to sustain a high level of customer satisfaction. Engages customers proactively through phone, email and virtual channels to understand requirements, verify user experience and identify opportunities to add value. Supports customer retention and account growth by progressing renewals, quotes and upsell or cross‑sell opportunities, and by referring qualified leads to the account team. Follows up on customer requests, open opportunities and renewal commitments through to closure, keeping customers and stakeholders updated at each stage. Resolves customer concerns by investigating issues, coordinating internal support functions and confirming resolutions with the customer. Collaborates with sales, marketing, customer service, finance and other cross‑functional teams to deliver consistent and positive customer experience. Maintains accurate account, contact, opportunity and activity records in Salesforce, including account and contact creation, updates and ongoing data hygiene. Provides sales administration support, including quote preparation, order and contract documentation, and adherence to established sales processes and approval requirements. Supports customer access, product entitlement and service enablement for Elsevier Healthcare Education products and platforms. Prepares and maintains reports, trackers and records to support pipeline visibility, renewal tracking and day‑to‑day operational requirements. Develops and maintains working knowledge of the Elsevier Healthcare Education product suite to respond to customer queries and demonstrate product value; performs other related duties as assigned.

Qualifications

• Bachelor’s degree holder
• At least 2 years of Inside Sales/Account Management experience handling existing customer portfolio preferably within a prominent organization where solution and consultative selling approaches were used
• Great listener, quick thinker, and the ability to work independently and as a team
• Experience in a corporate / B2B sales environment preferred
• Able to effectively communicate (both verbal and written) and influence across global locations and teams, listening and challenging collaboratively
• Strong detail orientation with the ability to follow defined processes
• Strong time management skills
• Enthusiastic and creative with the ability to inspire others and our customers.
• Excellent communication skills with a positive attitude and a passion for delivering exceptional customer service.
• Good knowledge of Microsoft Office
• Experience in handling CRM tool is a plus (Salesforce, Oracle, Tableau)
• Proficient in MS Office suite and web-based applications.
• Working knowledge in CRM systems and DOS-based applications like Delta Live
• Working knowledge on AI Tools (Claude)
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Additional Requirements for Internal Candidates

• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 month
• Must have a Successful or above rating in the last Enabling Performance cycle

We know your well‑being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

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