Inside Sales PSE Account Manager

Relx Plc; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Relx Plc in Manila is seeking an experienced Inside Sales/Account Manager to manage a portfolio of Private Sector Education accounts and build strong relationships with key decision makers. You will engage customers through phone, email and virtual channels to understand requirements, verify user experience and identify opportunities to add value.

You will drive retention and growth by handling renewals, quotes and upsell opportunities, coordinating with cross-functional teams, and maintaining

Qualifications

• Bachelor's degree holder in a relevant field.
• At least 2 years of Inside Sales/Account Management experience handling an existing customer portfolio.
• Excellent listening and communication skills with the ability to influence across global locations.
• Experience in a corporate/B2B sales environment is preferred.

Responsibilities

• Manage an assigned portfolio of Private Sector Education accounts and maintain relationships with decision makers.
• Engage customers via phone, email and virtual channels to understand requirements and identify value.
• Support retention and account growth through renewals, quotes and upsell/cross-sell opportunities; refer qualified leads.
• Follow up on requests and opportunities through to closure; keep stakeholders updated at each stage.
• Resolve customer concerns by coordinating internal support and confirming resolutions with the customer.
• Collaborate with sales, marketing, customer service, finance and other teams to deliver a consistent customer experience.
• Maintain accurate account, contact, opportunity and activity records in Salesforce.
• Provide sales administration support: quotes, orders and contracts; adhere to processes.
• Support product access and service enablement for Elsevier Healthcare Education products.
• Prepare and maintain reports, trackers and records to support pipeline visibility and renewal tracking.
• Develop knowledge of the Elsevier Healthcare Education product suite to respond to queries and demonstrate value.
• Performs other related duties as assigned.

Skills

Account management

Inside sales

Communication skills

Time management

Teamwork

Problem solving

Education

Bachelor's degree

Tools

Salesforce

Oracle

Tableau

MS Office

Delta Live

Job description

• Manages and supports an assigned portfolio of Private Sector Education accounts, building and maintaining effective working relationships with decision makers and influencers to sustain a high level of customer satisfaction


• Engages customers proactively through phone, email and virtual channels to understand requirements, verify user experience and identify opportunities to add value


• Supports customer retention and account growth by progressing renewals, quotes and upsell or cross-sell opportunities, and by referring qualified leads to the account team


• Follows up on customer requests, open opportunities and renewal commitments through to closure, keeping customers and stakeholders updated at each stage


• Resolves customer concerns by investigating issues, coordinating internal support functions and confirming resolutions with the customer


• Collaborates with sales, marketing, customer service, finance and other cross-functional teams to deliver consistent and positive customer experience


• Maintains accurate account, contact, opportunity and activity records in Salesforce, including account and contact creation, updates and ongoing data hygiene


• Provides sales administration support, including quote preparation, order and contract documentation, and adherence to established sales processes and approval requirements


• Supports customer access, product entitlement and service enablement for Elsevier Healthcare Education products and platforms


• Prepares and maintains reports, trackers and records to support pipeline visibility, renewal tracking and day-to-day operational requirements


• Develops and maintains working knowledge of the Elsevier Healthcare Education product suite to respond to customer queries and demonstrate product value;


• Performs other related duties as assigned

Qualifications

• Bachelor’s degree holder


• At least 2 years of Inside Sales/Account Management experience handling existing customer portfolio preferably within a prominent organization where solution and consultative selling approaches were used


• Great listener, quick thinker, and the ability to work independently and as a team


• Experience in a corporate / B2B sales environment preferred


• Able to effectively communicate (both verbal and written) and influence across global locations and teams, listening and challenging collaboratively


• Strong detail orientation with the ability to follow defined processes


• Strong time management skills


• Enthusiastic and creative with the ability to inspire others and our customers.


• Excellent communication skills with a positive attitude and a passion for delivering exceptional customer service.


• Good knowledge of Microsoft Office


• Experience in handling CRM tool is a plus (Salesforce, Oracle, Tableau)


• Proficient in MS Office suite and web-based applications. Working knowledge in CRM systems and DOS-based applications like Delta Live.


• Working knowledge on AI Tools (Claude)


• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Additional Requirements for Internal Candidates

• Must be in current role for 1 year


• Must not have received any Disciplinary Action within the past 12 months


• Must not have any Attendance and Punctuality issues in the past 12 month


• Must have a Successful or above rating in the last Enabling Performance cycle

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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