Inside Sales Associate/Executive

SKILLS DEVELOPMENT ACADEMY PTE LTD; Santo Niño 1st; On-site; PHP 279,000 - 502,000; Full time

Job summary

SKILLS DEVELOPMENT ACADEMY PTE LTD in the Philippines seeks an Inside Sales Associate / Executive to engage prospective learners via phone, digital leads and in-person workshops, understand training needs and recommend WSQ courses.

You will handle leads, schedule appointments, convert enquiries to registrations, follow up for workshop RSVPs, attend workshops to engage attendees and close sales. Working hours include a 5-day week with two shifts.

Qualifications

• Comfortable with phone-based, outbound and face-to-face sales.
• Sales and target-driven with a strong desire to achieve results.
• Confident conducting outbound calls and speaking with new customers.
• Strong follow-up skills with good ownership of assigned leads.
• Able to handle objections and confidently close sales.
• Good communication and customer engagement skills.
• Organised and disciplined in maintaining CRM/database records.
• Able to work independently while collaborating effectively with the wider team.

Responsibilities

• Handle and follow up on leads generated through digital marketing campaigns.
• Conduct outbound and cold calls using the company’s existing database and leads.
• Understand customers’ needs, career goals and training interests.
• Recommend suitable WSQ courses based on customer requirements.
• Set appointments and maintain consistent follow-up with prospective learners.
• Convert enquiries and leads into successful course registrations.
• Handle customer objections professionally and confidently work towards closing.
• Maintain accurate and timely updates of leads, follow-ups and sales activities in the CRM/database.
• Reach out to existing leads and database contacts to invite them to upcoming workshops.
• Follow up with workshop registrations and interested prospects.
• Conduct RSVP confirmation calls and messages before each workshop.
• Work towards assigned workshop registration, confirmation and attendance targets.
• Follow up with non-responsive leads and workshop no-shows where required.
• Assist with attendee registration and check-in at workshops.
• Engage attendees and build rapport throughout the workshop.
• Support workshop activities and general operations.
• Identify potential sales opportunities among attendees.
• Recommend suitable courses based on attendees’ interests and needs.
• Assist interested learners with course registration.
• Follow up with prospective learners after the workshop to drive conversion.

Skills

Inside sales

Lead conversion

Outbound calls

Customer engagement

Closing deals

CRM management

Communication skills

Job description

Education & Training | Leads Provided | Phone + Workshop Sales

Are you confident speaking with customers, strong at following up, and motivated by achieving sales targets?

We are looking for an Inside Sales Associate / Executive to join our growing team. You will engage prospective learners through phone calls, digital leads and face-to-face workshops, understand their training needs, and recommend suitable WSQ courses.

This is a great opportunity for someone who enjoys sales, customer engagement and closing, and wants a role that combines inside sales with in-person interaction.

What You'll Be Doing

Inside Sales & Lead Conversion

• Handle and follow up on leads generated through our digital marketing campaigns.

• Conduct outbound and cold calls using the company’s existing database and leads.

• Understand customers’ needs, career goals and training interests.

• Recommend suitable WSQ courses based on customer requirements.

• Set appointments and maintain consistent follow-up with prospective learners.

• Convert enquiries and leads into successful course registrations.

• Handle customer objections professionally and confidently work towards closing.

• Maintain accurate and timely updates of leads, follow-ups and sales activities in the CRM/database.

Workshop Lead Generation & RSVP

We conduct free workshops as part of our customer engagement and lead generation activities. You will:

• Reach out to existing leads and database contacts to invite them to upcoming workshops.

• Follow up with workshop registrations and interested prospects.

• Conduct RSVP confirmation calls and messages before each workshop.

• Work towards assigned workshop registration, confirmation and attendance targets.

• Follow up with non-responsive leads and workshop no-shows where required.

Workshop Sales & Support

You will also attend assigned workshops to engage prospective learners face-to-face.

Your responsibilities include:

• Assist with attendee registration and check-in.

• Engage attendees and build rapport throughout the workshop.

• Support workshop activities and general operations.

• Identify potential sales opportunities among attendees.

• Recommend suitable courses based on attendees’ interests and needs.

• Assist interested learners with course registration.

• Follow up with prospective learners after the workshop to drive conversion.

What We’re Looking For

• Comfortable with phone-based, outbound and face-to-face sales.

• Sales and target-driven with a strong desire to achieve results.

• Confident conducting outbound calls and speaking with new customers.

• Strong follow-up skills with good ownership of assigned leads.

• Able to handle objections and confidently close sales.

• Good communication and customer engagement skills.

• Organised and disciplined in maintaining CRM/database records.

• Able to work independently while collaborating effectively with the wider team.

• Flexible with working hours according to the workshop roster.

• Previous experience in inside sales, telesales, telemarketing, education sales, course consulting, customer service or business development will be advantageous.

Working Arrangement

• 5-day work week (1 weekday and 1 weekend off)

• Normal Shift: 9:00 AM-6:00 PM

• Workshop Shift: 1:00 PM-10:00 PM

• Evening and/or weekend workshop support will be required based on roster.

• Off days will be scheduled according to operational requirements.

Performance Expectations

This is a performance-driven sales role. You will be expected to work towards assigned KPIs covering:

• Outbound calls and lead engagement

• Appointments generated

• Workshop registrations and confirmed attendance

• Workshop conversion

• Course registrations and sales

If you are confident on the phone, persistent with follow-ups and enjoy turning conversations into sales, we would love to hear from you.