Infrastructure Team Lead — Reliability & Automation
IT by Design Philippines Inc.
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Benefits offered by this job
Job summary
IT By Design Philippines Inc. is seeking a Technical Team Lead – Infrastructure Support to lead a team responsible for performance, availability, and reliability of IT infrastructure.
The role blends hands-on technical work with strong leadership in a fast-paced environment. The candidate should have 5+ years in IT infrastructure, proven leadership, and excellent communication with stakeholders across the organization.
Qualifications
- 5+ years of experience in IT Infrastructure Support.
- Proven experience leading technical/infrastructure teams.
- Strong knowledge of IT infrastructure including servers, networks, storage and cloud.
- Strong troubleshooting, problem-solving and decision-making skills.
- Excellent communication and stakeholder management skills.
Responsibilities
- Lead and mentor a technical team supporting servers, networks, storage, cloud, and other infrastructure environments.
- Oversee monitoring, troubleshooting, maintenance, and resolution of infrastructure issues.
- Manage daily team operations, ensuring SLA, FCR/FTR, ticket quality, and resolution targets are achieved.
- Act as the escalation point for complex technical issues and stakeholder concerns.
- Coordinate infrastructure upgrades, migrations, patching, and improvement initiatives.
- Develop and enforce operational procedures, workflows, and best practices.
- Monitor team performance, ticket ageing, utilization, CSAT, and other operational KPIs.
- Identify opportunities for automation, optimization, and continuous improvement.
- Ensure compliance with security requirements, IT standards, and organizational policies.
Skills
Job description
IT By Design Philippines Inc. is seeking a Technical Team Lead – Infrastructure Support to lead a team responsible for performance, availability, and reliability of IT infrastructure.
The role blends hands-on technical work with strong leadership in a fast-paced environment. The candidate should have 5+ years in IT infrastructure, proven leadership, and excellent communication with stakeholders across the organization.
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